Forward Financing · 22 hours ago
Manager II, Collections
United States
Full-time
Remote
Mid, Senior Level
$100K/yr - $120K/yr
7+ years expForward Financing is a financial technology company based in Boston, Massachusetts, dedicated to unlocking capital for small businesses across America. As Manager II, Collections, you will oversee a team handling accounts with payment issues, ensuring effective negotiations and driving performance to exceed collection goals.
FinanceFinancial ServicesFinTech
Responsibilities
Lead and Manage a High-Performing Team of Account Specialists
Inspire and Guide: Motivate and oversee a team of account specialists specializing in debt collection. Foster a positive and driven team environment where individual and team goals are aligned
Develop Negotiation Expertise: Coach and mentor team members to become skilled negotiators, adept at reaching mutually beneficial agreements while maintaining professionalism and respect. Provide regular training and feedback on negotiation strategies
Individualized Support and Performance Tracking: Conduct weekly one-on-one meetings with each account specialist to include call reviews and account reviews. Discuss their progress, identify areas for improvement using data driven metrics, and create personalized development plans. Monitor individual and team performance metrics, and provide regular feedback on results. Help them understand their impact on the department and company goals
Exemplify Leadership: Demonstrate strong leadership qualities, including adaptability, clear communication, and a focus on achieving results. Be a role model for the team, and set high standards for professionalism and ethical conduct
Performance Recognition and Rewards: Recognize and reward outstanding performance, both individually and as a team, to boost morale and encourage continued success
Cross-Team Collaboration: Build and maintain strong relationships across the department to ensure seamless collaboration and achieve organizational goals
Expertly leverage data to drive outcomes
Exceed Targets: Achieve and surpass monthly goals of recovered payments from customers, meeting or exceeding incentive compensation targets through effective recovery strategies
Make data-driven decisions: Leverage data points to identify areas of development to implement coaching around collection strategies and create accountability
Drive performance: Utilize data-driven insights to proactively identify and address potential challenges in the recovery process
Qualification
Required
7+ years in a collection, credit management, or sales role
5+ years of management experience is required, managing teams of front line representatives
Customer-focused - can engage with and build buy-in from customers
Excellent written and verbal communication skills, and the ability to collaborate with diverse stakeholders including customers, account specialists, peers, and leadership
Familiarity with debt collection laws and best practices
Analytical experience in a collections setting (default rates, call metrics, inventory management, etc.)
Technical proficiency with multiple SAAS platforms
Strong coaching and mentoring skills
Benefits
Medical
Dental
Vision
Commuter benefits
Flexible time-off policy
Paid parental leave
401k match for US employees
Wellness reimbursement
Volunteering days
Annual professional development budget
Charitable donation match
Company
Forward Financing
Forward Financing is a fintech company that provides fast, flexible working capital to small businesses nationwide.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$540M2024-09-19Debt Financing· $200M
2021-06-07Debt Financing· $250M
2019-04-08Debt Financing· $90M
Leadership Team
Jason Mullins
President & Chief Executive Officer
Justin Bakes
Co-founder & Executive Chairman
Recent News
Company data provided by crunchbase