Chase · 7 hours ago
Wealth Management Client Account Maintenance, Vice President
8181 Communications Pkwy Bldg F, Plano, TX, 75024, US
Full-time
Onsite
Mid, Senior Level
5+ years expChase is a leading financial institution offering innovative financial solutions, and they are seeking a Vice President for their Wealth Management Client Account Maintenance team. The role involves leading the team to ensure timely and accurate client account maintenance, managing escalated issues, and implementing intelligent automation solutions for operational excellence.
BankingFinancial Services
Responsibilities
Manage, mentor, and upskill a team of Analysts/Associates, fostering a culture of continuous learning and professional growth through coaching, feedback, and development programs
Serve as a role model and culture carrier, championing best practices and a collaborative, inclusive environment
Supervise training and development, ensuring team members are equipped to meet evolving business needs
Oversee client service delivery with a focus on consistency, quality, and compliance with firm policies and procedures
Act as the primary escalation contact, resolving complex client requests and issues efficiently
Own and enhance team processes, procedures, and functions, driving operational improvements and standardization
Identify, recommend, and implement intelligent automation and tactical solutions to optimize workflows, close process gaps, and enhance the end-to-end operating model
Lead strategic projects and pilot programs, partnering with stakeholders to deliver innovative solutions
Leverage a risk management mindset to review and validate client data and governing documentation
Ensure compliance with all department and regulatory requirements (AML, SEC, DOL, FINRA, etc.)
Adapt to regulatory changes in the investment industry, supporting the maintenance of both retail and managed brokerage accounts
Facilitate effective communication within the team and across business partners
Collaborate with key stakeholders to drive strategic initiatives and support remediation efforts as needed
Qualification
Required
FINRA Series 7 and 24 licenses required within 120 days; SIE required for unlicensed candidates
Demonstrated management experience, including coaching, developing, and upskilling employees
General knowledge of brokerage industry regulatory requirements
Proven ability to implement intelligent automation solutions and drive process improvements
Exceptional communication and interpersonal skills; able to collaborate effectively across all levels
High attention to detail, accuracy, and follow-through
Strong sense of accountability and ownership, with a commitment to quality, risk, and controls
Preferred
Advanced proficiency in Microsoft Office, especially Excel
5-8 years of experience in financial services, preferably in investment-related roles with a focus on customer service and support
Bachelor's degree or equivalent in Business Administration, Finance, Economics, Accounting, or a related field
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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