Washington Trust Bank · 20 hours ago
Deposit Service Center Representative I-IV
Spokane, Washington, United States
Full-time
Hybrid
Entry, Mid Level
$17.49/hr - $26.24/hr
2+ years expWashington Trust Bank is seeking a Deposit Service Center Representative to join their Deposit Maintenance Team. The role involves providing effective operational service, ensuring compliance with regulations, and delivering excellent customer service while performing various banking functions.
FinanceFinancial Services
Responsibilities
Meet deadlines for critical objectives and complete assigned job functions in a timely manner
Respond with accurate, timely, knowledgeable and effective customer service when providing detailed information and proactive solutions to customer inquiries relative to job duties
Provide error resolution on most issues within 24-hours, and professionally respond to emails, calls, or service requests
Work collaboratively with other Bank personnel, across department lines, to troubleshoot and resolve problems and proactively meet customer needs in a responsive, efficient manner
Support a team environment by utilizing courteous and tactful interpersonal communication skills and working cohesively with diverse groups of people who are involved in a wide variety of roles
Demonstrate strong attention to detail with the ability to organize and prioritize daily workflow and handle multiple tasks in order of importance, while minimizing risk to the Bank
Apply system knowledge to recognize, analyze & research variances and resolve complex issues
Identify potential risk or fraud and inform Operational Risk Management as necessary
Perform compliance and risk management duties as required or assigned
Perform CIF and deposit maintenance on a wide variety of settings, including: address changes, officer codes, statement options, account type changes, transfer setups, interest rate adjustments
Review scanned signature cards and effectively analyze, edit, and correct new deposit and debit card accounts to maintain consistency with Bank standards for ownership and account titling
Manage third-party investment application and processes by placing orders, managing reinvestment requests, and processing closures
Maintain the centralized IRA files; edit and update the JHA Retirement System
Qualification
Required
2-3 years banking operations experience preferred
Demonstrated accuracy in working with detailed data in a deadline-oriented environment
Ability to navigate, inquire, and maintenance multiple deposit/image-related core applications and web-based applications for support of internal and external customers
Demonstrated ability to quickly adapt to and utilize computer systems and applications
Proficiency in navigating Bank software, including Microsoft Suite, Internet and related applications
Thorough knowledge of Bank, Federal and State policies and requirements regarding deposit processing
Working knowledge of Bank products and services
Strong communication skills exhibited in person, via telephone & email
Benefits
Health
Financial
Retirement
Work/Life Benefits
Company
Washington Trust Bank
Washington Trust Bank is an banking, money, advice, financial, wealth, and investment provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jack Heath
Chief Executive Officer
Recent News
2025-11-05
2025-10-07
2025-08-27
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