Wells Fargo · 1 day ago
Fraud and Claims Operations Representative
SAN ANTONIO, TX
Full-time
Onsite
Entry Level
1+ years expWells Fargo is seeking a Fraud & Claims Operations Representative in Credit Card Non-Fraud as a part of Fraud & Claims Management. The role involves supporting fraud and claims functional areas by improving customer experience and mitigating risks through effective customer authentication.
BankingFinancial ServicesFinTechInsurancePayments
Responsibilities
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Receive direction from supervisor and escalate questions or issues
Interact with immediate team and functional area on wider range of information, plus internal or external customers
Qualification
Required
1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Bilingual Spanish/English speaking and listening proficiency
Experience in fraud claims, detection, prevention, or banking/financial operations
High-volume inbound/outbound call handling experience in a production-driven environment
Customer service experience resolving moderately complex issues using active listening and information gathering
Ability to navigate multiple computer systems, applications, and search tools
Ability to work effectively both independently and as part of a team in a results-driven environment
Ability to manage an individual caseload and meet timeframe expectations
analytical and problem-solving skills
High attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Military experience resolving complex issues (e.g., supply actions, personnel records, benefits/pay inquiries, research tasks)
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-05
2026-02-05
2026-02-04
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