Abbott · 7 hours ago
Customer Service Manager: Temecula Education Program
Temecula, CA
Full-time
Onsite
Mid, Senior Level
$99K/yr - $199K/yrAbbott is a global healthcare leader that helps people live more fully at all stages of life. The Customer Service Manager for the Temecula Education Program is responsible for planning and delivering high-quality tours of the manufacturing facility while ensuring the content is accurate and engaging. This role also includes supervising team members and requires exceptional communication and relationship-building skills.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Conduct guided tours of the manufacturing facility, adapting delivery for diverse audiences
Clearly explain manufacturing processes, safety expectations, and product significance
Ensure visitors have a safe, engaging, and professional tour experience
Directly supervise two team members who manage event coordination and vendor payments
Assign work, set expectations, and ensure accuracy and timeliness of event logistics and transactions
Serve as the liaison between Marketing, Commercial and Manufacturing Operations leadership
Coordinate with subject matter experts (SMEs) to support specialized tour segments
Develop and update tour scripts, materials, visuals, and messaging
Maintain compliance with all safety, security, and regulatory protocols
Oversee tour scheduling, visitor registration, and onsite coordination
Track attendance, visitor satisfaction, and performance metrics
Qualification
Required
Exceptional verbal and written communication skills
Experience in public speaking, facilitation, or customer-facing roles
Strong interpersonal skills and ability to engage diverse audiences
Experience supervising or leading team members
Ability to collaborate across a matrixed organization
Preferred
Experience in manufacturing, healthcare, or regulated industries
Knowledge of manufacturing operations or quality systems
Experience with event coordination or vendor management
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
Founded in 1888
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
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