Grubhub · 1 day ago
Corporate Admin Support Specialist
United States
Full-time
Remote
Entry Level
$19.45/hr - $20.45/hr
1+ years expGrubhub is a leading online food ordering company that champions restaurants across the country. They are seeking a Corporate Admin Support Specialist to provide daily B2B technical support to corporate clients, troubleshoot issues, and collaborate with various departments to ensure client satisfaction.
E-CommerceFood and BeverageFood DeliveryMarketplace
Responsibilities
Post client implementation, support daily meal programs based on previously agreed on specifications and processes in the three major support categories: Admin Support (account updates & maintenance), Order Management (menu consultation & order placement), or technical troubleshooting
Troubleshoot real time issues that fall within the Admin Support team purview (which can include STOs, Corporate Catering or other high value orders) or work with relevant teams (CSMS, Corporate Sales & Corporate Care) to ensure client satisfaction
Exceptionally detail oriented and can multi-task effectively Troubleshoot & resolve product issues and properly escalate bugs to the relevant teams; issues should be raised with a “solutions-oriented” mindset
Strategize and assist with providing long term solutions to common issues; should be able to recommend the best next steps after exploring all the options
Resourceful, creative and able to find innovative ways to achieve results
Partner interdepartmentally (i.e. customer service, data entry, IT, Sales/CSMs) to identify and resolve issues
Understand proprietary websites/interfaces, with the main focus on the GH Corporate Site
Exercise exceptional knowledge of departments and other GrubHub company policies and procedures
Identify, research, report, and track technical issues with the product
When needed, assist in managing workflows and suggesting updates to team process
Comfortable with ambiguity and change and thrives in a fast paced environment
Qualification
Required
Excellent business acumen and interpersonal skills
Process-driven and proficient at problem solving
Ability to work independently and within a team environment when needed
1+ years of previous customer service, support/account management, sales, or technical support experience
Ability to adapt quickly to shifting priorities
Desire to work on the customer-facing side of a tech company
Zendesk, Excel, Slack, Google Suite, Salesforce (CRM system)
Ability to work flexible schedules
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
H1B Sponsorship
Grubhub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (2)
2022 (10)
2021 (4)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-02-03
2026-02-03
Company data provided by crunchbase