Motorola Solutions · 10 hours ago
Customer Support Manager - Federal Civil/LEA
United States
Full-time
Remote
Mid, Senior Level
$75K/yr - $113K/yr
5+ years expMotorola Solutions is a global community focused on enhancing safety through technology. The Customer Support Manager for the Civil/LEA Federal Markets Division is responsible for ensuring customer satisfaction and managing service contracts while identifying new sales opportunities. This role requires strong relationship management, goal-driven business growth, and compliance with federal contracting requirements.
Cyber SecurityTelecommunicationsVideo
No H1B
U.S. Citizen Only
Responsibilities
The CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers
Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts
Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business
Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies
Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances
Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services
The CSM will perform in compliance with all US Federal Government Markets Division and Motorola Solutions contracting requirements and policies
The CSM will be responsible for maintaining customer satisfaction through the Program Management team and other applicable accounts
The CSM could/should be expected to provide support over various time zones which the program supports
The CSM will be responsible for forecasting and managing their applicable accounts
The CSM provides support outside of the typical CSM role which could include contract management support, billing/receivables, P&L tracking, and contract proficiency
Goal oriented self-starter with skills and ability to successfully market and manage service support contracts for P25 and related wireless technologies
Sales skills and abilities in establishing customer relationships, making presentations, and closing service support sales opportunities
Must be capable of learning service products, putting together creative proposals, making customer presentations, and forming collaborative strategies with other Motorola sales and support professionals and teams
Must also have more than average skills within Excel for project revenue and margin tracking
Qualification
Required
5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired
Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required
Job performance depends on ability to successfully utilize Oracle and Salesforce applications
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s)
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position
Bachelor's Degree OR 5+ years of experience in one of the following: LMR, Public Safety, Project Coordination, Project Management, Account Management, Customer Support, Public Safety, Government, Technical Services Sales with large Government customers or Military experience
Preferred
Knowledge of Motorola RF systems and products is a plus
Experience with US Federal Government contracts performance is a plus
A Top Secret or Secret Clearance are not required, but are highly preferred
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Android Headlines
2026-01-23
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