Landis+Gyr · 1 day ago
Technical Implementation Engineer I
Alpharetta, GA
Full-time
Onsite
New Grad, Entry Level
$73K/yr - $90K/yrLandis+Gyr is a global leader in energy management solutions, operating in over 30 countries and headquartered in Switzerland. The Technical Implementation Engineer I serves as an initial escalation point for complex technical issues and provides support across various departments to ensure effective resolution and documentation of these issues.
ElectronicsEnergyEnergy Efficiency
Responsibilities
Owns test environments and test lab to support the deployment organization
Create relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite
Support System Acceptance Testing (SAT) for new customer deployments
Support manufacturing resources in First Article Testing (FAT) and monitor FAT processes
Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable
Adhere to formal change control processes
Develop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints
Ensure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines
Proactively follow through on all technical issues worked to ensure items are addressed accurately and promptly
Support software installation activities for new releases and provide post-implementation support
Test and support beta versions of software and identifies gaps in technical documentation such as release notes
Participate in response teams for root cause analysis of system problems identified in the deployment of company solutions
Qualification
Required
Bachelor of Science degree
Strong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues
Highly adaptable in a dynamic work environment
Accustomed to working in an environment driven by high standards for service and system delivery
Excellent team player; self-starter with the ability to work unsupervised
Excellent written and oral communication skills
Strong customer communication and service skills
Ability to plan and maintain schedules
Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions
Self-motivated, proactive, able to work under stressful conditions
Demonstrate customer focus with proven ability to resolve customer issues appropriately
Ability to multitask and prioritize
Ability to travel approximately 25%
Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects
Experience in working with solutions involving both software and hardware
Preferred
Experience with Oracle or SQL Server database
Experience with wireless technologies
Background in software quality testing
Utility domain knowledge
Experience with Windows desktop/server platforms and/or Unix, Networking and Scripting
Utility operations experience
Benefits
Medical, dental and vision coverage
Life insurance
401(k)-retirement plan featuring a generous company match incentive
Three (3) weeks of Paid Time Off (PTO)
Eleven (11) paid holidays
Tuition reimbursement program
Optional pet insurance
Supplemental medical coverage
A host of other perks to ensure the health, wellness, and enrichment of our team members
Company
Landis+Gyr
Landis+Gyr is focused on metering and other technologies related to the management of energy.
Founded in 1896
5001-10000 employees
H1B Sponsorship
Landis+Gyr has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (9)
2021 (24)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$765MKey Investors
aPriori Capital Partners
2024-03-04Post Ipo Debt· $500M
2017-07-21IPO
2011-07-26Corporate Round
Leadership Team
Peter Mainz
Chief Executive Officer
Jeff Seabloom
Chief Technology Officer
Recent News
Benzinga.com
2026-01-15
Company data provided by crunchbase