CJ Logistics America · 4 hours ago
Service Desk Analyst
Des Plaines, IL
Part-time
Hybrid
Entry Level
$23.84/hr - $23.84/hr
2+ years expCJ Logistics America is seeking a proactive Service Desk Analyst to serve as a critical first point of contact for all technology-related issues across the organization. This role involves diagnosing and resolving IT issues, maintaining user accounts, and ensuring effective service delivery within a collaborative team environment.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Serve as the first point of contact for IT issues via telephone, email, and the ServiceNow/Zoom helpdesk systems
Perform initial diagnosis and resolution for routine issues, including password resets, account lockouts, and basic desktop hardware/connectivity
Oversee and respond to hardware and software faults for Windows/Linux servers and network devices, as well as IBM iSeries (AS/400)
Support and maintain user account information, including rights, security, and system groups
Adhere to service level agreements for incident response and ensure all problems are documented and tracked through resolution
Document, track, and monitor problems from initial contact through to resolution to ensure timely and effective service delivery
Support and maintain user account information, including rights, security, and system groups
Oversee and troubleshoot system-related issues in coordination with local and field resources
Perform backup, recovery, and tape management for AS/400 (iSeries) and Windows and Linux Servers utilizing appropriate software tools
Perform systems tasks as detailed in shift checklist
Contribute to the documentation and maintenance of all computer system configurations, processes, and procedures
Qualification
Required
Bachelor's Degree or equivalent experience
2+ years of work experience or equivalent preferred
Strong interpersonal communication and collaboration skills
Excellent time management and the ability to prioritize work effectively
Considerable up-to-date knowledge of computer and networking hardware and software
Understanding of basic IT security principles, including phishing awareness and data protection
Ability to provide application support to the user community using remote support tools
Considerable skills in creating and maintaining user self-help, technical, and procedural documentation
Focus on excellent customer service and needs of the user community
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience, and the ability to handle stressful situations while demonstrating a sense of urgency
Preferred
Previous experience with distribution center systems (WMS, TMS, etc.) is ideal
Benefits
Hybrid Work Schedule
Comprehensive Benefits
Company
CJ Logistics America
CJ Logistics America is a North American-based integrated supply chain service organization with operations in the United States, Mexico, and Canada.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Heller
Chief Operating Officer
Aaron Dumbauld
Director, Strategic Partnerships
Company data provided by crunchbase