Olly Olly · 21 hours ago
Workplace & IT Operations Specialist
Austin, TX
Full-time
Onsite
Senior Level
5+ years expOlly Olly is a company focused on empowering small businesses through technology and expertise. They are seeking a Workplace & IT Operations Specialist who will own and improve workplace operations and end-user IT, ensuring smooth office functionality and technical readiness for new hires.
AdvertisingDigital MarketingSEOWeb DesignWeb Development
Responsibilities
Own day-to-day workplace and facilities operations across Austin, Charlotte, and Phoenix locations
Manage office operations including supplies, mail, shipping, vendor coordination, and general building management
Manage workplace vendors (internet, cleaning, security, maintenance, shipping)
Coordinate workplace safety and risk response (access control, emergencies, air-quality / mold coordination)
Ensure offices are functional, stocked, secure, and operational at all times
Partner on evaluating, selecting, and managing vendors that support office IT and infrastructure needs, including equipment setup, office WiFi, and on-site technical support as offices scale or change
Provision, configure, and deploy laptops and peripherals (macOS and Windows)
Ensure Day-1 technical readiness for all new hires (onsite and remote)
Serve as the primary owner and first-line resolver for non-engineering end-user IT issues (hardware, OS, access, peripherals)
Own the full end-user device lifecycle: onboarding, repairs, replacements, and offboarding recovery
Maintain accurate, auditable device and asset inventory using lightweight systems
Manage user access and permissions across core tools (e.g., Google Workspace, Slack, SaaS platforms)
Partner with PeopleOps on compliant offboarding and equipment recovery
Partner with offshore IT contractors for advanced issues while retaining U.S.-based ownership, prioritization, and escalation control
Act as the decision-maker for end-user IT and workplace operational standards
Build, document, and continuously improve simple, scalable processes for: Laptop provisioning, Inventory and asset tracking, Office access and security, Vendor management
Identify gaps in tools or workflows and recommend practical, cost-effective improvements
Prioritize reliability, clarity, and ownership over over-engineering
Assess when to leverage external vendors versus internal execution for workplace IT needs, and establish clear standards for vendor engagement, scope, and accountability
Qualification
Required
5+ years of experience in Workplace Operations, End-User IT Operations, or hybrid Office / IT roles including support for multiple office locations
Hands-on experience provisioning and supporting laptops and peripherals
Comfortable troubleshooting macOS and Windows end-user issues independently
Experience managing access and permissions across SaaS tools
Proven track record of building, documenting, and owning operational processes
Prior experience in a startup or fast-growing environment with limited or evolving systems
Strong ownership mindset with the ability to operate independently as a Senior IC
Benefits
Comprehensive benefits (medical, dental, vision, etc.)
Generous PTO, including 15 vacation days and U.S. holidays.
Company
Olly Olly
Olly Olly is a digital marketing agency providing SEO, website design, and custom solutions to small businesses.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Elisabeth Spencer
Co-Founder
Recent News
2025-04-04
Seattle TechFlash
2025-04-02
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