HGS Limited Consulting Engineers · 1 day ago
Bilingual Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hr
0+ years expHGS is a global leader in customer experience management, and they are seeking a Bilingual Customer Service Representative to enhance customer interactions. The role involves communicating with customers in both Spanish and English, addressing their needs, and providing exceptional service.
AdviceCivil EngineeringConsulting
Responsibilities
Communicate with customers through inbound calls, outbound calls and email channels in both Spanish and English language
Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
Document customer needs, interactions and outcomes in the appropriate tool or system
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Qualification
Required
You're at least 18 years of age
You have the ability to write and speak Spanish and English fluently
You have a High School Diploma or equivalent
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive and friendly nature in every interaction
You're computer savvy, comfortable sitting at a desk and working with multiple monitors
You're familiar with Android and IOS mobile applications
You're results oriented and comfortable providing customers with recommendations and solutions
Benefits
Bonuses
Access to 50% of your earned income before pay day
Best in class medical, dental, vision benefits
Tuition Reimbursement
Refer-A-Friend bonuses
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance
Work from home
Company
HGS Limited Consulting Engineers
Advisory Services • Feasibility Studies • Conceptual/Schematic Design of Precast Concrete • Systems & Connections • Surveys & Evaluation of Existing Structures • Preliminary Design • Redesign (Value Engineering) of Non-Precast Buildings • Preparation of Construction Drawings & Specifications • Design & Preparation of Complete Erection Drawings, Details & Piece Drawings for Architectural, Structural & Bridge Precast Components • Design & Detailing of Erection Sequences & Procedures, Temporary Lateral Stability Elements & Connections • Review of Construction • Special Purpose Structures Design
11-50 employees
Funding
Current Stage
Early StageRecent News
GlobalFinTechSeries
2026-01-15
Computer Weekly
2025-12-18
Business Wire
2025-10-31
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