Lennox · 6 hours ago
Customer Support Specialist I
Richardson, TX
Part-time
Onsite
New Grad, Entry Level
$44K/yr - $58K/yrLennox is a global leader in HVAC and refrigeration solutions, dedicated to delivering innovative and sustainable products and services. The Customer Support Specialist I will handle incoming customer calls, fulfill customer needs, and ensure customer satisfaction through effective communication and problem-solving.
Consumer GoodsElectronics"Heating Ventilation and Air Conditioning (HVAC)"Innovation Management
Responsibilities
Processes new orders based on customer requests
Tracks open orders to ensure completeness in a prompt manner
Checks pricing and verifies availability
Reviews and troubleshoots customer problems and initiates standard action for repair as guided by customer service policies
Uses multiple computerized system for tracking, information gathering, and/or troubleshooting
Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Customer service is the primary function and includes minimal selling or promotion of products or services
Basic understanding of technical HVAC for parts identification, system matching, and general knowledge to assist the customer with orders
Qualification
Required
Requires a high school diploma or an equivalent combination of education and experience
Excellent written and verbal communication skills, including effective listening skills
Ability to learn and understand technical terminology
Must be able to work in a fast-paced goal-oriented environment
Able to handle multiple tasks, stay organized, and focused on details
Requires limited knowledge of the organization, products, and/or services
Requires ability to navigate a computerized data entry system or other relevant applications
Preferred
Higher education including certificates, associates, and bachelor's degree or equivalent
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
12 days paid time off
2 paid well-being days
1 paid volunteer day
12 paid holidays
3 floating holidays per year
Company
Lennox
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Founded in 1895
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-07-29IPO
Leadership Team
John Torres
Executive VP, Chief Legal Officer & Secretary
Beth West
HR Business Partner
Recent News
PR Newswire
2025-10-22
Company data provided by crunchbase