Goldberg Segalla · 17 hours ago
Technical Support Specialist II
Garden City, NY
Full-time
Hybrid
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expGoldberg Segalla LLP is a national law firm with more than 23 offices in 11 states, seeking a highly motivated Technical Support Specialist II. This role is responsible for providing onsite and remote support for various technical issues, ensuring efficient operation of IT systems and assisting end-users in a multi-office network environment.
ConsultingFinancial ServicesHealth Care
Responsibilities
Function as second level support, including on-call after-hours, holiday and weekend support as needed. Answer support calls and e-mail addressed to the help desk and support end-users with General IT software support issues to the extent possible, including escalation of problems to others on the IT Team and outside vendors as appropriate
Update help desk database program and open, assign and track help desk tickets for reported problems. Document problems and resolutions including identification of root cause and close help desk tickets as appropriate
Research and resolve hardware problems with members of the technical staff or vendors directly
Responsible for all new hire Workstation, mobile device and landline phone setups, testing and installation. Install, image, integrate, coordinate, test and deploy end user workstations, laptops, printers, phone sets and mobile devices using appropriate tools for deployment, asset tracking, inventory control as well as mobile device management and security applications
Perform moves, additions and changes on phone system as needed
Assist with the coordination and documentation of all help desk support tickets received by the team for hardware related issues. Provide second level support through resolution to all staff on all Firm supported hardware defined to be the responsibility of the IT group
Manage, monitor and maintain data integration and data flow between applications and systems
Accurately document and track through resolution computer or peripheral equipment failure, repair, installation, including disposal as directed by senior IT management
Interface with practice groups to identify practice specific needs with a goal towards improving the group’s efficiency in the use of hardware and peripherals
Assist in maintaining an inventory of all monitors, computers, laptops, printers, dictation equipment, video-conferencing and audio-conferencing equipment as well as mobile devices, including phones and tablets and other peripherals. Inventory will also include loaner and spare equipment as well as appropriate disposal records
Assess the need for and implement performance upgrades to equipment
Research and make recommendations to improve the use of all Firm hardware and peripherals
Participate in team planning with respect to the implementation, upgrade, configuration and support of existing and planned computer equipment and applications
Document and publish all hardware configuration changes and procedures for IT staff
Schedule regular onsite support visits to Manhattan, White Plains, and Newark offices
Responsible for the setting up of conference rooms for meetings, audio-conferences, web-conferences, and presentations as needed
Attend vendor sponsored training classes, seminars, webinars, conferences for firm supported hardware and peripherals including audio/video-conferencing hardware and applications. Proactively develop skills, knowledge and ability to improve processes and procedures and keep updated on trends and developments in the industry. This includes meeting annual personal development goals
Cross-train IT staff in the use of audio and video-conferencing hardware and applications, including desktop and mobile device based video-conferencing tools
Assist IT Team with other tasks as needed
Periodically attend and observe new hire orientation and IT Trainer led training classes with a goal towards increasing awareness of workflow and system/application concerns
Perform basic Windows Server network administration tasks involving new hire setups and terminations and maintenance of e-mail distribution lists, password resets and other tasks determined to be appropriate by IT management
Qualification
Required
High school diploma or equivalent
Experience troubleshooting, diagnosing and resolving technical issues
Experience with active directory, Microsoft servers, Windows workstations and Microsoft applications
Excellent problem-solving and interpersonal skills
Must be able to effectively prioritize work and communicate effectively with users on all levels
Must have patience and exhibit a positive customer friendly attitude and work in a team environment
Should possess a strong technical understanding of the various hardware, software and networking systems being supported
Take ownership of and troubleshoot problems and follow through to resolution
Regularly required to physically operate routine office equipment such as computers, printers, copiers, etc
Regularly required to sit for extended periods of time
May be required to move objects up to 25 lbs. from one level to another from time to time
Must have reliable means of transportation to work location
Preferred
An undergraduate degree or technical degree preferred in computer related field (Relative work experience may be considered in lieu of formal education)
2 – 4 years IT or computer related work experience preferred
Benefits
Health insurance
Dental insurance
Life insurance
A 401(k) plan
Flexible spending
More
Company
Goldberg Segalla
Goldberg Segalla is a law firm specialised in Complex Insurance disputes, healthcare, railroad etc.
1001-5000 employees
H1B Sponsorship
Goldberg Segalla has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Aaron Schiffrik
Partner
Adam Durst
Partner
Recent News
2025-08-29
2025-08-14
Company data provided by crunchbase