KODIAK Construction Recruiting & Staffing · 9 hours ago
L1 Systems Analyst
Windsor, WI
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $21/hrKODIAK Construction Recruiting & Staffing is hiring an L1 Systems Analyst to provide IT support as the first point of contact. The role involves assisting users with technical issues, managing support tickets, and delivering excellent customer service while learning enterprise systems.
Staffing & Recruiting
Hiring Manager
Olivia Penas, MBA
Responsibilities
Serve as the first point of contact for IT support via phone and ticketing system
Deliver excellent customer service while assisting users with technical issues
Create, update, and manage support tickets with detailed notes
Troubleshoot basic hardware, software, and access issues (training provided)
Escalate issues appropriately to L2/L3 teams when needed
Communicate clearly, professionally, and with urgency
Follow up with users to ensure issues are resolved and expectations are met
Continuously learn enterprise systems and support tools
Qualification
Required
Strong customer service or call center experience (retail, hospitality, healthcare, support desk, etc.)
Comfort speaking with users by phone and written communication
Ability to stay organized, calm, and courteous in a fast-paced environment
Willingness to learn IT systems and ask questions
Reliable, punctual, and accountable
Company
KODIAK Construction Recruiting & Staffing
Pivot Workforce and Kodiak Labor Solutions recently merged and operate under the KODIAK brand.
Founded in 2021
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase