Conductor · 17 hours ago
Technical Support Engineer
New York, NY
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expConductor is the leading enterprise AEO platform, committed to innovation and customer success. They are seeking a Technical Support Engineer I to provide IT support and ensure operational efficiency of their digital workspace.
AdvertisingContent MarketingDigital MediaSaaSSEO
Responsibilities
Provide technical assistance and helpdesk support for incoming issues related to computer systems, software, and hardware
Correctly track incidents and calls, including but not limited to entering data into a database timely and accurately
Deploy equipment for new employees, own shipping and logistics
Create, add, and modify accounts and services across our various platforms
Deploy hardware/software updates on laptops
Maintain performance of computer systems
Train employees on various IT systems and solutions
Install, modify, and repair computer hardware and software
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
Resolve technical problems with technological assets in office, including printers, multi-function units, projects, TVs and conferencing equipment
Assist in setting up A/V equipment for internal meetings
Be empathetic, humble, and possess a strong focus on customer service
Maintain strict confidentiality regarding all access to individual, corporate information, and corporate intellectual property
Qualification
Required
At least 1 year of job experience providing helpdesk support - recent graduates with prior internship experiences will be considered
Intermediate knowledge of MacOS and Windows desktop and server operating systems
Knowledge of networking technology, including TCP/IP, LANS and WANS
Intermediate knowledge of basic computer hardware
Knowledge of Active Directory
Basic level experience OKTA or other Identify Management Platforms
Familiar with Antivirus, Anti Malware and Disaster Recovery Services
Excellent troubleshooting and diagnostic skills
Excellent communicator, able to speak/write to end users positively and explain technical detail in a manner they can understand with the ability to communicate clearly and succinctly in person, via zoom, phone, email, and chat
Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment
Ability to organize, prioritize, and meet established deadlines, work within a defined SLA
Familiarity with ticketing systems a strong advantage
Desire to learn
Ability to work in our NYC office 4 days a week (Mondays - Thursdays) with Friday being remote
Benefits
100% covered employee medical plan
Dental & vision plans
401(k) with employer contribution
An unlimited vacation policy
10 sick days
Short-term disability
Long-term disability
Generous paid parental leave
Employee assistance program
Flexible savings accounts
Paid holidays
Life and accidental death insurance
A host of perks
Company
Conductor
Conductor is a content intelligence platform that enables marketers to create great content, drive qualified traffic, and increase ROI.
201-500 employees
H1B Sponsorship
Conductor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$210.65MKey Investors
Bregal SagemountCatalyst InvestorsInvestor Growth Capital Limited
2021-11-16Series A· $150M
2018-03-06Acquired
2015-02-12Series D· $27M
Leadership Team
Seth Besmertnik
Founder & CEO
Ronald Kasner
Vice Chairman
Recent News
2025-12-16
Search Engine Journal
2025-07-22
Company data provided by crunchbase