Cobalt AI · 15 hours ago
GSOC Operator (Onsite) - Provo, UT
Provo, Utah, United States
Full-time
Onsite
New Grad, Entry Level
$16.50/hr - $16.50/hrCobalt AI is a company focused on security operations, and they are seeking a GSOC Operator to monitor and respond to security threats. The role involves managing alarms, credentials, and providing support for remote access while ensuring effective communication and incident response.
Information Technology & Services
Responsibilities
Use alarm systems to monitor alarms
Alert customer staff immediately if a security incident occurs
Escalate issues according to the customer's threat matrix
Provide regular reports on security incidents and alarm activations
Assist in setting up access rights for new employees and vendors
Manage and update credentials in Credential Management systems
Ensure dual credentialing is monitored for both systems
Respond to requests for credential management from the customer
Provide remote access support to authorized customer personnel
Ensure secure access through the security system
Assist in troubleshooting any access issues that may arise by passing along to Engineer
Answer incoming phone calls to the GSOC 24/7, 365 days a year
Provide excellent customer service to callers
Route calls to the appropriate person or department as needed
Maintain a log of calls for record-keeping and follow-up
Manage alerts and notifications through Intelligence platform for travel-related risks
Conduct routine analysis of global threats that could impact travelers
Communicate directly with travelers regarding safety information or alerts
Ensure travelers are informed of any relevant risks during their trips
When you receive an email during your shift, make sure to reply within 5 minutes
If an email has a task for you, try to finish it while you’re on duty
At the end of your shift, if you have any unfinished tasks, write down everything the next person needs to know
If you notice any security problems or alarms, take action right away
If something happens, communicate with the on-site security team and any emergency services that may need to be involved
Use the systems we have, like Worldcue and Preparis, to send out alerts
Make sure to get approval from your supervisor before you send any messages using these tools
You will be the main point of contact for anything related to security
Keep everyone informed about what’s going on with security
Regularly share updates about incidents and any new concerns with management and key team members
Work closely with other departments, like IT and facilities management, to help solve security issues together
Qualification
Required
Entry-level experience
Ability to monitor alarms and respond to security incidents
Excellent customer service skills
Ability to manage and update credentials in Credential Management systems
Ability to provide remote access support
Ability to manage alerts and notifications through Intelligence platform
Ability to conduct routine analysis of global threats
Ability to communicate effectively with travelers regarding safety information
Ability to respond quickly to emails and complete tasks during shifts
Ability to act quickly in incident response situations
Ability to communicate clearly and provide updates regarding security
Ability to collaborate with other teams
Benefits
Health/vision/dental
Life insurance
401k
Vacation/sick leave
Company
Cobalt AI
Based in San Francisco CA, Cobalt AI was founded in 2016 on a mission to drive behavioral change to increase physical security in organizations to improve the ability to detect more, respond faster, and save money.
Founded in 2016
51-200 employees
H1B Sponsorship
Cobalt AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Growth StageLeadership Team
Lew Pincus
Senior Advisor to CEO
Mark McCourt
Chief Commercial Officer/Advisor to the CEO
Recent News
GlobeNewswire News Room
2023-02-08
Mobile Robot Guide
2023-02-08
Company data provided by crunchbase