Globus Medical · 5 hours ago
Patient Customer Service Specialist
Columbia, MD
Full-time
Onsite
Entry Level
1+ years expGlobus Medical is a leading provider of intraoperative neuromonitoring services. The Patient Customer Service Specialist provides administrative support in the billing and collections function of the medical revenue cycle process, assisting patients with their accounts and ensuring compliance with regulations.
Health CareManufacturingMedicalMedical DeviceWellness
Responsibilities
Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers
Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services
Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc
Identifies and reports to management any payer issues with regards to billing and collections
Reviews and logs correspondence regarding patient balances and collections
Processes, maintains, and rectifies accounts/records in a timely manner
Performs other duties as assigned
Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies
Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role
Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties
Qualification
Required
Typically requires a minimum of 1-2 years of related experience
High school diploma or equivalent required
High level of quality awareness, accuracy, and attention to detail
Strong communication, organizational, and problem-solving skills
Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
Ability to work independently, multitask and handle various priorities in a fast-paced environment
Effective verbal and written communication skills
Ability to sit for long periods of time, 6-8 hours per day in front of computer screen
Company
Globus Medical
Globus Medical is a musculoskeletal implant manufacturer, driving technological advancements across a suite of spinal products.
1001-5000 employees
H1B Sponsorship
Globus Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (17)
2023 (13)
2022 (8)
2021 (9)
2020 (11)
Funding
Current Stage
Public CompanyTotal Funding
$128.52MKey Investors
Clarus Ventures
2012-08-03IPO
2007-08-23Series E· $110M
2007-02-05Series D· $9.45M
Leadership Team
Norbert Johnson
CTO of Imaging, Navigation & Robotics
Harri Hallila
Managing Director, International Advanced Technologies
Recent News
2026-01-16
2026-01-08
2026-01-08
Company data provided by crunchbase