NEOGOV · 14 hours ago
MEDICAID ELIGIBILITY SUPERVISOR (LTC/SA)
Cabarrus County, NC
Full-time
Onsite
Mid, Senior Level
$55K/yr - $66K/yr
3+ years expNEOGOV is seeking a Medicaid Eligibility Supervisor to oversee eligibility programs and services within the Economic and Family Support Services Division of the Department of Social Services. The role involves supervising eligibility specialists, managing casework, and ensuring compliance with federal, state, and county regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plans, directs, supervises, and participates in the delivery of eligibility programs and services; reviews casework, holds conferences, and assists eligibility specialist staff in resolving difficult or unusual case situations; interprets and provides guidance on regulations and procedures; prepares and maintains records, files, reports, and confidentiality
Supervises eligibility specialists and/or support staff
Evaluates performance of staff
Provides recommendations for employment actions such as hiring, promotions, demotions, disciplinary actions, and dismissals
Assigns cases to staff while maintaining a workload balance among all direct reports
Implements changes in work procedures or processes to meet program or service demands and client needs
Presents recommendations to management regarding program or divisional goals, objectives, procedures, or processes
Provides input to management on administrative and/or budgetary issues
Enforces policies and procedures and ensures compliance
Handles difficult clients and cases
Conducts team meetings and monthly conferences
Supports divisional and agency goals and objectives
Participates in long-range planning for the division
Prepares reports
Maintains records, files, and confidentiality
Must perform functions including conducting interviews, determines eligibility, and complete case reviews for public assistance programs, including Medicaid (Family and Children’s Medicaid and Adult Medicaid), as needed
Performs duties related to disaster situations and emergency shelter operations
Performs related tasks as required
Qualification
Required
Requires a high school diploma or equivalent
Requires three years of experience as an eligibility specialist or investigator in an eligibility program in North Carolina, preferably with at least one year of supervisory experience and or an equivalent combination of training and experience
Requires strong computer skills, particularly with programs such as Word and Excel
Ability to speak Spanish is desirable
May require possession of an appropriate driver's license valid in the State of North Carolina
Position may occasionally require working before/after normal business hours to meet the needs of families/clients
May require travel for program trainings/meetings
May be required to manage a Disaster Shelter during State/Local or National crisis
Thorough knowledge of eligibility programs and required documentation
Considerable knowledge of the use of program manuals
General knowledge of community services and programs that may affect eligibility
Considerable knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations, and procedures
Considerable knowledge of casework supervision
Considerable knowledge of eligibility principles, techniques, and practices and their applications to casework
Working knowledge of office equipment, audiovisual equipment, computers, and applicable software
Ability to instruct, organize, supervise, and direct the work of subordinates
Ability to resolve conflict and provide mediation
Ability to tolerate high-stress situations
Ability to assess situations, extract the relevant information, and to make appropriate decisions
Ability to communicate and present ideas effectively verbally or in writing
Ability to establish and maintain effective working relationships with staff, other supervisors, management, employees, and the public
Preferred
1 year of NC income maintenance supervisory experience preferred
Supervisory experience preferred
Experience training others preferred
Benefits
Earned vacation & sick leave
11-12 paid holidays per year
Floating Holiday
Paid Personal Day
Bereavement Leave
Paid Parental Bonding Leave
Participation in the Local Government Employees Retirement System
Mandatory 6% employee contribution
5% employer-paid contribution to NC401K, with no employee match required
Health Insurance plans
Consumer driven plan including a health savings account
PPO Plan
Optional dependent coverage – employee/spouse, employee/children, & employee/family
Comprehensive health & wellness program
On-site exercise equipment & programs
Health & wellness themed instructional classes
Employee health clinic
Employee assistance program (ex. Individual & family counseling, legal & financial services, child & elder care location assistance, etc.)
Choice of optional dental plans
PPO (Preferred Provider Option) or non-PPO
Optional dependent coverage – employee/spouse, employee/children, & employee/family
Vision Plan
Includes an annual routine eye exam for individuals on the health insurance plan.
Optional eyewear plan available
$20,000 of term life insurance & accidental death & dismemberment coverage with employer-paid premiums
Employee option for up to $50,000 of additional term life coverage
Optional dependent life insurance coverage for spouses & children
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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