The Standard · 5 hours ago
Contact Center Representative I
United States
Full-time
Remote
Entry Level
$20/hr - $26.20/hr
1+ years expThe Standard is a company focused on making a difference in the lives of others through strong customer service and innovative technologies. In the role of Contact Center Representative I, you will respond to a high volume of inquiries, enhance member experiences, and resolve issues while multitasking during calls.
FinanceFinancial ServicesInsurance
Responsibilities
Deliver personalized service and respond to product inquiries
Conduct research and follow up on member issues to achieve resolution
Provide administrative support and participate in team huddles
Ability to work in a fast-paced environment is a requirement of the role
Qualification
Required
High school diploma or equivalent is required
Minimum of 1+ years of customer service experience in a call center
Strong communication skills and ability to relay product information clearly
Familiarity with using multiple computer and telecommunications technologies
Ability to work in a fast-paced environment is a requirement of the role
Preferred
Experience with performance metrics and quality assurance processes
Benefits
A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
An annual incentive bonus plan
Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
A supportive, responsive management approach and opportunities for career growth and advancement
Paid parental leave and adoption/surrogacy assistance
An employee giving program that double matches your donations to eligible nonprofits and schools
Company
The Standard
The Standard is a leading provider of workplace benefits including group and individual disability insurance, group life and accidental death and dismemberment insurance, group dental and vision insurance, group accident, critical illness and hospital indemnity insurance, paid family leave and absence management services, retirement plans services and individual annuities.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-03-07Acquired
1999-04-16IPO
Leadership Team
Jared Hyman
Regional Vice President
Brad Yoder
Assistant Vice President - Life, Supplemental Health & Disability Claims
Recent News
2025-12-17
Company data provided by crunchbase