General Motors · 10 hours ago
Senior Product Operations Manager
Mountain View, CA
Full-time
Hybrid
Mid, Senior Level
$107K/yr - $193K/yr
5+ years expGeneral Motors is redefining mobility through innovative vehicle design and technology. The Senior Product Operations Manager will enhance the effectiveness of the Global Product organization by integrating business and market insights to operationalize GM’s Product Operating Model.
AutomotiveElectric VehicleInformation ServicesManufacturingTransportation
No H1B
Responsibilities
Define and maintain core KSIs/KPIs and product/portfolio health views
Build and manage dashboards and reports (e.g., Roadmap Central, performance scorecards) in partnership with Analytics, Finance, PMO, and Customer Experience (CX)
Integrate customer, quality, and market signals (e.g., Voice of Customer, JD Power, usage, NPS, competitive insights) into planning and decision forums
Translate strategy into clear, repeatable ways of working aligned to the Product Operating Model and Global Vehicle [Software] Development Process (GVDP/GSDP)
Design and run operating rhythms (portfolio/roadmap reviews, planning, budgeting and resourcing cadences, product health reviews)
Define and maintain artifact standards (PRDs, PRFAQs, outcome-oriented roadmaps, success metrics) and drive adoption
Act as a key partner for the product tooling stack (Jira, Jira Align, Jira Product Discovery, Confluence, SharePoint, roadmap and forecasting tools)
Establish taxonomy and tagging standards so roadmaps, resourcing, and KPIs are consistently connected
Identify and deliver workflow and tooling improvements that reduce administrative burden
Develop and deliver training, onboarding, and guidance on operating models, artifacts, tools, and data
Lead change management for process and tooling updates (communications, office hours, feedback loops, adoption tracking)
Support communities of practice and function as a thought partner on operating model, governance, and organizational design
Help synchronize long lead vehicle and hardware timelines with iterative software and services delivery
Coordinate with Manufacturing, Vehicle Autonomy, and Battery/Propulsion & Sustainability so constraints and dependencies are visible and actionable in product plans
Translate field and service insights into prioritized work across software, hardware, and manufacturing partners
Qualification
Required
5+ years combined experience across: Product / Research / Sales / Business Operations, Product Management, Program/Portfolio Management, UX Research, Customer Insights, Inbound Product Marketing, Finance and/or Management Consulting (or equivalent internal strategy/ops) focused on operating model, process, analytics, or transformation
Experience with business data & insights: Defining and tracking KSIs/KPIs and operational metrics; Using BI tools (e.g., Power BI, Tableau) and insights to drive prioritization and continuous improvement
Experience with customer & market insights: Partnering with CX/Research/Quality to bring customer, quality, and competitive signals into product decisions; Turning qualitative and quantitative data into clear implications for strategy and roadmaps
Proven ability to shape and run product processes & practices in a large, matrix environment
Effective communication and facilitation skills; comfortable working across Product, PMO, Engineering, Design, Manufacturing, Vehicle Autonomy, Battery/Propulsion & Sustainability, Quality, and Finance
Preferred
Experience in automotive, mobility, or complex hardware–software–services ecosystems
Familiarity with GM processes and constructs (e.g., Software Product Operating Model, GVDP/GSDP, PMO Portfolio Process, resource forecasting, LTP / 5-year planning)
Experience standing up or scaling Product Operations / Product Enablement capabilities (playbooks, training, knowledge management, tooling standards)
Hands-on experience with product tools (Jira/Jira Align/Jira Product Discovery or equivalents, Confluence/SharePoint); plus, expert-level master of road mapping software
Proven track record of managing an 'Operating Rhythm' (quarterly planning, OKRs)
Experience building 'Voice of the Customer' programs from scratch
Ability to translate qualitative feedback into quantitative business cases
Benefits
Medical
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation & holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
And more.
Company
General Motors
General Motors is an automotive company that designs, produces, markets, and distributes vehicles and vehicle parts.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$8.51BKey Investors
US Department of Energy
2025-05-05Post Ipo Debt· $2B
2024-10-31Grant· $8M
2024-07-11Grant· $500M
Leadership Team
Mary Barra
Chair and Chief Executive Officer
Tony Cervone
Senior Vice President, Global Communications
Recent News
WSJ.com: US Business
2026-02-04
2026-02-04
2026-02-03
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