John Hancock · 11 hours ago
Business Analyst, Sales Technology
Boston, MA
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $122K/yr
2+ years expJohn Hancock is a leading international financial services provider dedicated to helping people make decisions easier and lives better. The Business Analyst, Sales Technology will focus on enhancing business technologies, ensuring data integrity, and optimizing business processes to support the sales team effectively.
Financial ServicesMedicalSecurity
Responsibilities
Business Requirements Development: Translate business needs into clear, comprehensive requirement documents and technical specifications across multi‑technology projects
Process & Technology Enhancement: Identify opportunities to design, implement, and optimize new and existing business processes and systems
Salesforce Administration: Manage Salesforce and third‑party integrations by designing, testing, documenting, and supporting enhancements, resolving issues, and implementing user experience improvements
Agile & Best Practices: Ensure solutions follow software best practices within an agile SDLC framework
Continuous Improvement: Deliver ongoing enhancements while maintaining a long‑term strategic view of system and process evolution
Project Coordination: Support and participate in multiple concurrent initiatives and projects
Qualification
Required
Salesforce Experience: 1-3 years of relevant experience working with the Salesforce platform. Salesforce Certified Business Analyst is a plus but not required
Business Analysis Experience: 2-4 years of experience as a Business Analyst
Financial Services Experience: 1-3 years of experience in Financial Services or a general understanding of financial services operations
Analytical and Critical Thinking: Strong analytical and critical thinking skills
Documentation Skills: Proficiency in requirements solicitation and writing, creating process maps, flow diagrams, reference guides, and other supporting documentation
Technical Proficiency: High competence and working knowledge of PC-based software such as MS Teams, Excel, Word, PowerPoint, Project, and Windows
Systems Knowledge: Familiarity with systems like Salesforce.com products, Salesvue, Seismic, Microsoft Azure/Power BI, and Microsoft O365
Salesforce Knowledge: Knowledge of Salesforce's different modules, objects, and capabilities
Time Management: Highly motivated with experience managing multiple priorities under tight timelines
Problem-Solving Passion: Possess a passion for digging deeper to uncover new approaches and solutions
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
Full range of statutory leaves of absence
Company
John Hancock
John Hancock provides financial solutions, including life insurance, mutual funds, and long-term care insurance.
10001+ employees
H1B Sponsorship
John Hancock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (53)
2023 (44)
2022 (53)
2021 (45)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
H
Hector Martinez
Head of Insurance
Recent News
Longevity.Technology - Latest News, Opinions, Analysis and Research
2025-12-13
2025-11-19
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