Homes for Good · 19 hours ago
Rent Assistance Program Manager
Eugene, OR
Full-time
Onsite
Mid, Senior Level
$75K/yr - $100K/yr
4+ years expHomes for Good Housing Agency is the Public Housing Authority for Lane County, Oregon, dedicated to assisting low-income community members with affordable housing logistics. The Rent Assistance Program Manager will lead the rent assistance programs, overseeing staff and ensuring compliance with policies while providing high-quality service to program participants.
Property ManagementReal EstateResidential
Responsibilities
Supervises, coordinates, assigns work and provides support for program staff
Oversees program operations, staffing and compliance with policies & procedures
Directs, coordinated and reviews the work of assigned staff; assigned work activities and projects; monitors workflows, reviews and evaluates work performance, and meets with staff regularly to identify and resolve problems
Reviews and audits staff work product for quality control
Receives, reviews and responds to complaints and concerns from potential and current participants, staff and/or community partners, conducts inquiries and mediates resolutions consistent with Homes for Good’s policies and guidelines
Participates in services and/or program termination hearings and informal file reviews, document findings and recommendations
Oversees program or program audits or housing reviews and inspections; coordinates and monitors initial and annual quality control inspections; ensures program or housing quality is consistent with mandated guidelines
Oversees provider or participant eligibility and recertification processes and be responsible for matters such as file audits for transfers, terminations, reasonable accommodations requests, and complaints; identifies potential performance problems and process and evaluates requests and implements decisions, always being aware of opportunities for individual and/or department improvements
Coordinates programs with those of other divisions, departments and outside agencies and organizations
Provides assistance to the Rent Assistance Division Director; prepares and presents program reports and other necessary correspondence
Ensures that all required supporting documents, files, logs and records are properly maintained; prepares and coordinates various administrative and statistical reports relating to Homes for Good clients and programs within area of assignment
Attends and participates in professional group meetings; stay abreast of new trends and innovations in the field of housing and rent assistance
Responds to program questions and inquiries from other agencies, organizations and individuals regarding program guidelines and regulations; assists with identifying and accessing additional services
Selects, evaluates and supervises assigned staff; assigns work and ensures appropriate training is provided; recommends and administers disciplinary action when appropriate; handles sensitive personnel matters; exercises full supervision over direct reports
Participates in a variety of committees and ad hoc work groups as required or assigned; participates in organization-wide projects, work groups and events related to Agency operations
Performs other related duties as assigned
Qualification
Required
Equivalent to a bachelor's degree from an accredited college or University with major coursework in social services or related field
At least three years of increasingly responsible experience in social services working with homeless or at-risk of homelessness low-income families and/or individuals with disabilities, direct client service, program development, planning and implementation and at least one year of management/supervisory responsibilities
The ability to drive Agency vehicles during the course of work, and the possession or ability to obtain a valid State of Oregon vehicle driver's license and be insurable at standard rates
Benefits
Paid health, dental and vision insurance for you and your family after one month of employment
Life insurance
12% contribution of your monthly salary into a retirement account after 6 months of employment
Flexible scheduling options
Generous paid time off (PTO) program starting at six weeks annually
Company
Homes for Good
Homes for Good is an agency that specializes in housing and community with resident services and programs for individuals.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase