PNC · 1 day ago
Technology Solution Center Analyst
Denver - 12345 W Colfax (CO147)
Full-time
Onsite
Mid Level
$44K/yr - $60K/yr
3+ years expPNC Financial Services Group is dedicated to providing a great experience for its customers, and they are seeking a Technology Solution Center Analyst to support technology products and applications. The role involves providing first-line support, resolving technology issues, and partnering with end-users and analysts to ensure effective problem resolution.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provides the first line of support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology
Escalates issues to second and third level support teams through pre-determined directions or procedures
Resolves employee/contractor technology issues during point of contact
Partners with end-user and other analysts to resolve normal and unusual information system problems
Qualification
Required
Associates or equivalent degree
3+ years experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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