CVS Health · 7 hours ago
Health Advocate - Inbound/ Outbound Calls, Healthy Outcomes Team - Work From Home
United States
Full-time
Remote
Entry Level
$17/hr - $28.46/hr
2+ years expCVS Health is dedicated to building a world of health around every individual, creating a more connected and compassionate health experience. They are seeking a Health Advocate to join the Healthy Outcomes Team, responsible for interacting with Medicare members to inspire healthy behaviors and assist them with health services and resources.
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Responsibilities
Inbound and outbound calls to members and providers to help getting services like healthcare visits, screenings, vaccinations, or medication refills
Working through barriers that stand in the way of our members’ good health
Delivering the best member experience through professional empathetic conversations
Provide important education to members to help them make good health decisions that improve their health
Accurately document conversations in the member’s health record
Qualification
Required
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted)
Preferred
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures
Experience with behavior change
2 years' experience with call center or outreach involving members/consumers
3 years' experience in a healthcare setting
Medical certification (certified nursing assistant, medical assistant, etc.)
Benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
CVS Health
CVS Health is a health solutions company that provides an integrated healthcare services to its members.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4BKey Investors
Michigan Economic Development CorporationStarboard Value
2025-08-15Post Ipo Debt· $4B
2025-07-17Grant· $1.5M
2019-11-25Post Ipo Equity
Leadership Team
David Joyner
President and Chief Executive Officer, CVS Health
Chandra McMahon
SVP & CISO
Recent News
2026-01-25
Company data provided by crunchbase