OneMain Financial · 20 hours ago
Lead Fraud Specialist
Evansville, IN
Full-time
Hybrid
Senior LevelOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Lead Fraud Specialist serves as a team leader, assisting the Fraud team members with questions about processes, training new hires, and handling escalated customer phone calls while managing complex issues and ad hoc projects.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Promptly and accurately enter customer concerns in the complaint management system
Accurately route customer concerns, using the complaint management system to the Enterprise Fraud Group (EFG)
Communicate fraud determinations to the customer
Handle escalated customer phone calls
Identify trends in fraud complaints and bring to the attention of the management team and assist in resolution
Assist with training new employees
Provide peer coaching on best practices, where appropriate
Manages and completes ad hoc projects as assigned
Actively participates in team meetings
Lead team in Supervisor or Manager’s absence
Perform all other duties as assigned by Management
Qualification
Required
High School diploma / GED or higher
Strong Customer Service Experience
High Level of Customer Experience Commitment
Must possess the desire and aptitude to be a leader and abide by high quality standards
Effectively and accurately execute high priority, time sensitive tasks
Strong problem-solving skills and the ability to work productively with minimal supervision
Make constructive contributions in a team-focused environment
Benefits
Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days’ vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
Founded in 1912
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9BKey Investors
Apollo,Varde Partners
2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase