Milliman · 15 hours ago
Manager, Learning Operations
United States
Full-time
Remote
Mid, Senior Level
$79K/yr - $145K/yr
5+ years expMilliman is an independent company delivering market-leading services and solutions to clients worldwide. They are seeking a Learning Operations Manager to oversee global Learning & Development initiatives, ensuring operational excellence and compliance while fostering impactful learning experiences that align with organizational goals.
AnalyticsConsultingInsurTech
No H1B
Responsibilities
Ensure successful execution of all department offerings
Market and communicate department offerings
Manage day-to-day scheduling and logistics of training sessions and programs offered worldwide
Manage vendor relationships, contracts, and budgets in support of scheduled programming
Partner with Learning and HR Business Partners to enhance team effectiveness within the business
Gather and analyze metrics to evaluate impact of learning programs and inform stakeholders. Create dashboards and reports
Collaborate with compliance, legal, IT, and other business units to identify solutions to compliance training requirements
Oversee scheduling, administration, and reporting of compliance training as required by various business units across Milliman
Manage the Learning tech stack, including the LMS (Absorb), content development, communication, and project management tools
Liaison with IT, HR, and other departments for seamless technology integration between platforms
Manage the selection and implementation of new learning technologies
Analyze workflows to enhance Learning & Development department processes and operations
Collaborate with the HR Service Center for the completion of repetitive tasks
Facilitate improvements to department’s processes, ensure all SOPs are kept up-to-date, reinforce file organization and project management standards
Create templates and models to accelerate content creation
The ideal candidate will have experience designing and development various forms of digital content sufficient to supervise instructional designers/developers in the creation and/or update of superior learning content
There will be opportunities to facilitate in-person and online instructor-led sessions—IF that appeals to the person in this role (no pressure!)
Qualification
Required
Bachelor's degree
The ideal candidate must have minimum 5 years of experience in an L&D-related role
The ideal candidate must have minimum 3 years of experience managing a team
The ideal candidate must have previous experience with Absorb (or other similar LMS), Wrike (or similar PM tool), PowerBI, Articulate360, Canva, and other standard learning development tools
The ideal candidate must have previous experience working in a global L&D function with exposure to EMEA and APAC
The ideal candidate must have project management skills including the ability to manage complex programs within complex organizational structures
Must have previous experience with multiple learning delivery approaches
Must have previous experience building cross-functional relationships and collaborating at all levels in an organization
Must have excellent written and verbal communication skills; demonstrated experience managing department communications
Must have the ability to influence without authority in a decentralized structure and to think strategically about the solutions to offer
Preferred
Prior experience in decentralized professional services firms
Benefits
Medical, Dental and Vision – Coverage for employees, dependents, and domestic
Employee Assistance Program (EAP) – Confidential support for personal and work-related
401(k) Plan – Includes a company matching program and profit-sharing
Discretionary Bonus Program – Recognizing employee
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per
Family Building Benefits – Includes adoption and fertility
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility
Life Insurance & AD&D – 100% of premiums covered by
Short-Term and Long-Term Disability – Fully paid by
Company
Milliman
Milliman is a risk management, benefits, and technology firm that offers insurance and retirement services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Kathy Kalstrup
Chief Operating Officer
Amy Litton
DC Operations Support Consultant
Recent News
2026-01-11
Company data provided by crunchbase