KLA · 19 hours ago
Technical Support Manager
Milpitas, CA
Full-time
Onsite
Mid, Senior Level
$129K/yr - $219K/yr
4+ years expKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. The Technical Support Manager oversees the technical support provided to customers by field engineers and technicians, ensuring efficient diagnosis, troubleshooting, and repair of complex equipment and systems.
ElectronicsInformation TechnologyManufacturing
Responsibilities
Oversees the technical support of company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: complex electro/mechanical equipment, sophisticated computer systems, software systems/applications, or networking systems
Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non functioning equipment systems or software
Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues
Ensures that engineers are current with the latest upgrades and/or new releases
May be involved in customer installation and training programs
Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
Provides guidance to subordinates within the latitude of established company policies
Recommends changes to policies and establishes procedures that affect immediate organization(s)
Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
Follows processes and operational policies in selecting methods and techniques for obtaining solutions
Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems
Develops and administers schedules and performance requirements; may have budget responsibilities
Frequently interacts with subordinate supervisors, customers and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company
Often must lead a cooperative effort among members of a project team
Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing
Qualification
Required
Master's Level Degree with at least 4 years of experience OR Bachelor's Level Degree with at least 5 years of experience OR equivalent years of experience
Strong communication, presentation, technical, analytical and data analysis skills is required
Preferred
Knowledge and experience on eBeam tool (KLA or other) theory of operation and service
Strong communication, presentation, technical, analytical and data analysis skills is required
Benefits
Medical
Dental
Vision
Life
Other voluntary benefits
401(K) including company matching
Employee stock purchase program (ESPP)
Student debt assistance
Tuition reimbursement program
Development and career growth opportunities and programs
Financial planning benefits
Wellness benefits including an employee assistance program (EAP)
Paid time off
Paid company holidays
Family care and bonding leave
Company
KLA
Kla creates tools and services that promote innovation in the electronics industry.
10001+ employees
H1B Sponsorship
KLA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (343)
2024 (218)
2023 (191)
2022 (277)
2021 (200)
2020 (226)
Funding
Current Stage
Late StageLeadership Team
Lisa Grunwald
FISH Philosophy CEO
Rick Wallace
President & CEO
Recent News
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2025-08-01
2025-08-01
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