Customer Support Representative jobs in United States
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Kelly · 8 hours ago

Customer Support Representative

Kelly is a staffing pioneer dedicated to connecting people with great job opportunities. They are seeking a Customer Support Representative I to support innovative medical technology solutions, including preparing surgical plans and ensuring protocol compliance.

OutsourcingProfessional Services
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H1B Sponsor Likelynote

Responsibilities

Creating case files in a proprietary case management system
Reviewing CT Scans for protocol compliance and segmenting using specialized software to create 3D Anatomical Bone Models
Preparing Pre-Operative Surgical Plans for robotically assisted Total Hip/Knee Replacement surgeries
Reviewing and ensuring accuracy of plans, including implant sizing and positioning
Uploading completed plans and documenting all procedural activities
Diligently following established work instructions to meet production and quality targets

Qualification

Case management systemCT Scans review3D Anatomical Bone ModelsMicrosoft Office SuiteQuality-focusedEnglish proficiencyDetail-oriented

Required

Have a High School Diploma or equivalent (Bachelor's degree preferred)
Bring at least 2+ years of relevant work experience
Demonstrate proficiency in the Microsoft Office Suite (Word, Excel, Outlook); SharePoint experience is a plus
Are highly detail-oriented, quality-focused, and able to work independently to meet production goals
Have strong English speaking and reading skills
Are willing and able to work full-time onsite during the second shift, with potential overtime

Preferred

Bachelor's degree preferred
SharePoint experience is a plus

Benefits

Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan

Company

We’ve been helping organizations find the people they need longer than any other company in the world.

H1B Sponsorship

Kelly has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)

Funding

Current Stage
Public Company
Total Funding
unknown
1978-01-13IPO

Leadership Team

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Chris Layden
Chief Executive Officer
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N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Company data provided by crunchbase