Kelly · 8 hours ago
Customer Support Representative
Kelly is a staffing pioneer dedicated to connecting people with great job opportunities. They are seeking a Customer Support Representative I to support innovative medical technology solutions, including preparing surgical plans and ensuring protocol compliance.
OutsourcingProfessional Services
Responsibilities
Creating case files in a proprietary case management system
Reviewing CT Scans for protocol compliance and segmenting using specialized software to create 3D Anatomical Bone Models
Preparing Pre-Operative Surgical Plans for robotically assisted Total Hip/Knee Replacement surgeries
Reviewing and ensuring accuracy of plans, including implant sizing and positioning
Uploading completed plans and documenting all procedural activities
Diligently following established work instructions to meet production and quality targets
Qualification
Required
Have a High School Diploma or equivalent (Bachelor's degree preferred)
Bring at least 2+ years of relevant work experience
Demonstrate proficiency in the Microsoft Office Suite (Word, Excel, Outlook); SharePoint experience is a plus
Are highly detail-oriented, quality-focused, and able to work independently to meet production goals
Have strong English speaking and reading skills
Are willing and able to work full-time onsite during the second shift, with potential overtime
Preferred
Bachelor's degree preferred
SharePoint experience is a plus
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
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