eTeam · 8 hours ago
Desktop Support Technician
Memphis, TN
Contract
Onsite
Senior Level
$21/hr - $21/hr
5+ years expeTeam is seeking a Desktop Support Technician to provide support across various aspects of the IT environment. The role involves frontline support for logistics operations, problem management, and participation in IT initiatives aimed at improving support effectiveness.
Information Technology
Hiring Manager
Sukanya Kumari
Responsibilities
Provide support across various aspects of the IT environment, working in collaboration with IT Helpdesk, remote infrastructure support teams, and applications teams covering PC applications, network connectivity, and Logistics applications
Frontline support for the logistics center and 3rd party logistics team outsourced by Agilent. Resolve IT service issues promptly, with minimal impact to the business and to Agilent customers
Problem Management: Working with the IT support teams and outsourced partners to drive ownership e2e, identify and remove the cause of incidents, eliminate recurring incidents, and minimize the impact of critical incidents that cannot be prevented. This includes both proactive and reactive problem management sources
As part of a global team, participate in initiatives aimed at improving the effectiveness of Logistics support across Agilent. This will include participation in process improvement activities, working closely with business process owners to understand how IT can support the business more effectively, and with other IT teams as they develop and enhance applications, services, and infrastructure
For unique Logistics application and hardware, coordinate risk assessments with Agilent IT Risk Management and Security team
The role requires multi-tasking, prioritizing workload/issues, and balancing multiple problems. The ability to detect and resolve recurring issues and ensure they are visible to the appropriate IT owners. Must be able to engage with the relevant Business and IT owners to ensure that the problem gets resolved
Participate in IT new service rollout, software releases, system upgrades, evaluate and install patches, and resolve IT-related problems. This may involve working on projects across multiple sites in Agilent as changes are prepared and rolled out to supported logistics centers globally
Provide the initial triage on issues, i.e., observe, assess, and determine the best approach to solving the problem that maximizes employee up-time. Coordinate issue resolution with the Agilent Help Desk and IT Service Line Managers as appropriate
Ensure that employees and contractors are engaging the standard IT support processes when appropriate, and focus on those areas where you can add unique value
Qualification
Required
Bachelor's in computer science, Information Systems, or its equivalent
At least 5–7 years' work experience in a global IT organization
Ability to work independently in an IT organization
Experience supporting a logistics operation, including infrastructure (PC's, printers, scanners, networks) and applications (SAP)
Experience working with Office 365 tools (Office, Teams, Delve, etc.)
Ability to effectively communicate in English, both written and verbal. Excellent interpersonal skills with the ability to work on complex and globally distributed teams across many time zones
Strong organizational skills. Be able to demonstrate the ability to set priorities based on alignment with business goals and strategic direction, define timelines, and deliver to commitments
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
H1B Sponsorship
eTeam has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (205)
2023 (11)
2022 (7)
2021 (24)
2020 (25)
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase