MCG Health · 5 hours ago
Clinical Support Specialist II
United States
Full-time
Remote
Mid Level
$86K/yr - $121K/yr
3+ years expMCG is a leading healthcare organization dedicated to patient-focused care, and they are seeking a Clinical Support Specialist II to enhance customer engagement through advanced clinical insights. This role involves collaborating with clients to optimize workflows and implement tailored solutions, while also mentoring junior team members and contributing to internal process innovation.
Health CareMedicalWellness
Responsibilities
Apply advanced expertise in MCG content and software solutions, providing insights to optimize the impact and value of MCG solutions
Collaborate with customers to align their goals with clinical strategy and recommend tailored MCG solutions that demonstrate measurable outcomes
Collaborate with customer executives and key stakeholders to contribute to strategic discussions and support high-impact decisions
Assess workflows for complex customers (including multi-solution and at-risk clients) and provide strategic recommendations to optimize MCG solution adoption and performance
Apply clinical insight to assess business and clinical workflow challenges and provide best practice recommendations
Partner with Account Management to assess client risk, lead implementation activities, and offer clinical expertise throughout the process
Partner with customers throughout implementation phases to guide adoption, refine workflows, and proactively resolve integration challenges
Lead change management initiatives that promote successful adoption and long-term engagement with MCG solutions
Collaborate with internal stakeholders to communicate project milestones, escalate customer issues, and align on priorities
Develop, monitor, and report on engagement metrics using dashboards and analytics to evaluate solution effectiveness
Provide timely and actionable feedback to internal teams on enhancement opportunities and adoption challenges
Identify common re-licensure challenges and collaborate with internal teams to escalate trends and recommend process improvements
Mentor Clinical Support Specialists and actively support onboarding efforts for new team members
Share insight and clarify the CSS role for internal teams to support effective cross-functional collaboration
Represent the Care Strategies team in cross-functional initiatives and external collaborative projects
Consistently apply MCG Core Competencies with proficiency in both customer-facing and internal collaboration
Apply principles from the Customer Success Toolkit to strengthen communication, resolve team challenges, and model collaborative behaviors in client and internal settings
Apply advanced proficiency with Salesforce, Gainsight, and Microsoft Office to manage workflows and provide client insights
Qualification
Required
Associate's degree in nursing
Strong written and verbal communication skills, with a focus on effective customer-facing communication and cross-functional collaboration
Effectively manages remote work independently, maintaining productivity and collaboration across teams and customer engagements
Leverages remote work and collaboration tools to coordinate across teams, manage engagement details, and contribute to shared workflows and documentation
Independently manages competing priorities across projects, adjusting workflows and timelines in collaboration with internal and external stakeholders
Extensive experience in Utilization Management, Utilization Review, or Case Management, including applying clinical guidelines and optimizing workflows
Willingness and ability to travel up to 50-80% to customer sites and MCG required and sponsored events
Demonstrated ability to translate complex clinical workflows into structured business and technical requirements for solution optimization
Experience independently leading components of project implementation and clinical workflow design, collaborating with internal and external stakeholders to ensure successful execution
Minimum of 3–5 years of experience using MCG solutions in a clinical role
MCG Certification obtained within 6 months of hire
Active, current, and unrestricted RN License in a state or territory of the United States
Preferred
National certification (CCM or ACM)
Bachelor's degree in nursing or healthcare-related field, Master's, or Board Certified
Benefits
Remote work
Occasional travel expected for company-sponsored events
Medical, dental, vision, life, and disability insurance
401K retirement plan; flexible spending and health savings account
15 days of paid time off + additional front-loaded personal days
14 company-recognized holidays + paid volunteer days
Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
LGBTQ+ Health Services
Pet insurance
Company
MCG Health
MCG Health, part of the Hearst Health network, provides unbiased clinical guidance that gives healthcare organizations confidence in their patient-centered care decisions.
201-500 employees
H1B Sponsorship
MCG Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (12)
2023 (2)
2022 (16)
2021 (5)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
unknown2012-11-01Acquired
Leadership Team
Jim Stackman
Director of Contracts
Lynn Nemiccolo
Chief Customer Officer
Recent News
2025-10-07
Company data provided by crunchbase