Lennox · 2 hours ago
Customer Service Representative
Manasquan, NJ
Full-time
Onsite
Entry Level
$17/hr - $22/hr
1+ years expLennox is a leading provider of climate-control solutions with a legacy of 130 years. The Customer Service Representative will assist internal and external customers by providing product and service information, resolving customer issues, and ensuring accurate order processing.
Consumer GoodsElectronics"Heating Ventilation and Air Conditioning (HVAC)"Innovation Management
Responsibilities
Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email
Provide information about the products and services, pricing, order status, billing, returns and credits
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Ensure accurate and timely distributor order processing
Confirming pricing, item number/description and quantities are correct
Ability to research issues independently to determine root cause and corrective action needed
Demonstrate follow up action with customers, distributors, sales force, and end users
Provide continuous and responsive support to sales force
Ability to work with other departments such as Shipping, Production, and Purchasing
Heavy filing, contract updates, data entry backup, special projects as needed
Perform other duties as assigned
Qualification
Required
Must be able to work Monday-Friday 8am-5pm (not a remote position)
Must have strong ability to prioritize, multi-task and problem solve
Must be a team player with a positive attitude and great work ethic whether they are working with others or working unsupervised
Strong interpersonal and communication skills, written and verbal
Adaptability to work efficiently and effectively daily under pressure in a fast-paced environment
Ability to build rapport with clients
Proficient in Microsoft 365
Positive and professional demeanor
High School Diploma or equivalent
Minimum of 1-year related experience in customer service, inside sales support or related fields; (experience in retail field is not applicable)
Prolonged periods of sitting
Strength, dexterity, coordination, and vision to use keyboard and computer monitor for prolonged periods of time
Preferred
Proficient in JD Edwards and Halo preferred but not required
Benefits
Tuition reimbursement
Medical, dental, and vision insurance
Prescription drug coverage
401(k) retirement plan
Short-term disability insurance
8 weeks paid birthing leave
2 weeks paid bonding leave
Life and long-term disability insurance
10 days paid time off
12 paid holidays
3 floating holidays per year
Company
Lennox
Lennox (NYSE: LII) is a leading provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-07-29IPO
Leadership Team
John Torres
Executive VP, Chief Legal Officer & Secretary
Beth West
HR Business Partner
Recent News
PR Newswire
2025-10-22
Company data provided by crunchbase