Credence · 6 hours ago
Communications and Training Analyst
United States
Full-time
Remote
Mid Level
$76K/yr - $102K/yrCredence is a company focused on innovation in AI, cloud, cyber, and modernization solutions. They are seeking a Communications and Training Analyst responsible for managing communications with US Refugee Admissions Program partners, enhancing training programs, and leading change management efforts.
GovTechInformation TechnologySoftware
Responsibilities
Draft professional communications to inform internal and external partners about operational changes and updates to the USRAP
Write release notes for system changes and effectively communicate these updates to non-technical audiences
Translate complex technical concepts into accessible language for a largely non-technical audience
Collaborate with the START Product Owner and Production Support team to advocate for system enhancement requests, ensuring efficient and effective processing for end users
Provide USRAP program expertise based on a deep understanding of refugee processing and ServiceNow (START) capabilities
Maintain current knowledge of RSC and RPC policies, plans, initiatives, and developments that impact USRAP partners
Facilitate and lead stakeholder meetings to discuss policy, process, and system changes, representing the anticipated impacts of such changes
Create and maintain ServiceNow reports to monitor START system usage
Assist the RPC Help Desk with user account management practices and updates
Manage and maintain a centralized ServiceNow Knowledge database housing internal and external artifacts, such as standard operating procedures (SOPs) and training materials
Develop, implement, and maintain training programs to support system and process changes
Deliver and coordinate live and virtual training sessions for end users
Develop and execute change management strategies and plans to ensure effective and sustainable adoption of changes
Maintain accurate documentation and other artifacts to support team operations and organizational knowledge management
Conduct a variety of analyses, including those not directly related to change management or training, to support evolving organizational needs
Qualification
Required
Strong analytical, evaluation, and problem-solving skills
Excellent written and oral communication abilities
Proven ability to manage multiple tasks simultaneously
Familiarity with START/ServiceNow
Ability to collaborate effectively with multiple teams and stakeholders
Experience managing knowledge management systems (e.g., Confluence, SharePoint, ServiceNow Knowledge)
Expertise in developing training content and facilitating training sessions
Familiarity with current RSC and/or USRAP policies and standards
Ability to think creatively and introduce new ideas and approaches to user engagement, training and change management strategies
Preferred
Knowledge of iterative software development methodologies and delivery
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Company
Credence
Credence provides innovative technology, health, engineering, and management solutions to support mission-critical programs for Federal government customers.
Founded in 2005
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Sid Chowdhary
Founder & Chief Executive Officer (CEO)
Recent News
Washington Technology
2025-03-27
Washington Business Journal
2025-02-07
Washington Business Journal
2025-02-04
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