Payvantage · 12 hours ago
Bilingual (Spanish) Customer Service Representative
Jonesboro, AR
Full-time
Onsite
New Grad, Entry Level
$13/hr - $15/hrPayvantage is an innovative company dedicated to empowering clients through exceptional service. They are seeking a motivated Bilingual (Spanish) Customer Service Representative to deliver outstanding support to Spanish-speaking customers, ensuring satisfaction and loyalty through effective communication and problem-solving.
FinanceFinancial ServicesPayments
Responsibilities
Provide outstanding customer support in both Spanish and English via phone, chat, and email channels
Assist customers with account inquiries, service plans, device troubleshooting, and activation processes
Handle outbound calling to follow up on customer requests or promote new services
Enter data accurately into company systems while maintaining confidentiality and data security
Demonstrate excellent phone etiquette and communication skills to resolve issues efficiently
Support client services by addressing concerns promptly and professionally
Collaborate with team members to improve service delivery and customer satisfaction metrics
Qualification
Required
Fluent in both Spanish and English with strong verbal and written communication skills
Demonstrated ability to handle multiple tasks with attention to detail in a fast-paced environment
Excellent phone etiquette, analysis skills, and problem-solving abilities
Provide outstanding customer support in both Spanish and English via phone, chat, and email channels
Assist customers with account inquiries, service plans, device troubleshooting, and activation processes
Handle outbound calling to follow up on customer requests or promote new services
Enter data accurately into company systems while maintaining confidentiality and data security
Support client services by addressing concerns promptly and professionally
Collaborate with team members to improve service delivery and customer satisfaction metrics
Preferred
Prior experience in customer support, call center roles, or client services preferred
Proficient in Microsoft Office applications and computer skills for data entry and documentation
Knowledge of sales techniques and outbound calling strategies is a plus
Experience with cash handling, typing accuracy, and call center operations is desirable
Benefits
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Company
Payvantage
Payvantage is a payment gateway company that provides mobile devices with no-credit payments.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Brandon French
Founder
Company data provided by crunchbase