Epicor · 20 hours ago
Associate Manager of Consulting Services | Kinetic
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $178K/yr
7+ years expEpicor is a company focused on creating a world of better business through data, AI, and cognitive ERP. The Associate Manager, Consulting Services is responsible for supervising a team of consultants, ensuring effective project delivery, and aligning professional services operations with company objectives and client needs.
Computer Software
Responsibilities
Set objectives, assigns and prioritizes work tasks for PS team members and track progress
Provide input to shaping the vision, strategy and execution of Epicor’s professional services business
Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success
Monitor and communicate internal expectations on key business metrics
Identifies and helps to address staff training and development needs
Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs
Assists sales and consulting questions for new customer discoveries
Helps develop, evolve and enforce PS processes and standards
Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development
Undertakes consulting tasks related to their work area
Owning a portfolio of active engagements and acting as project sponsor
Managing delivery outcomes: schedule, margin, revenue, and quality
Serving as the primary escalation point for customer and delivery issues
Forecasting revenue and margin and managing variance to plan
Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations
Protecting scope through effective change control
Qualification
Required
Ability to present in sales meetings, face to face, or remotely
Ability to foster teamwork
Strong analytical and problem-solving skills
Effectively communicate with customers, field consultants, executives, and co-workers
Strong organizational, project management and time management skills
Relevant product, technical and process knowledge for their area of responsibility
Ability to travel up to 50%, may work at client site from time to time
Preferred
7+ years applicable experience and demonstrated success/knowledge
2+ years managing and developing employees
2+ years of product support or consulting experience preferred
Ongoing technical certifications to keep up with industry
Bachelor's degree (or equivalent experience)
Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Company
Epicor
We’re here for the hard-working businesses that keep the world turning. They’re the companies who make, move, and sell the things we all need.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Murphy
CEO
Alessandro (Al) Hernandez
Strategic Partnership Manager
Recent News
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