Lightedge · 10 hours ago
Technical Writer
Pennsylvania, United States
Full-time
Hybrid
Mid, Senior Level
3+ years expLightEdge Solutions is developing IT solutions that will propel businesses forward over the next 10 years. They are seeking a Technical Writer to create, organize, and maintain documentation that supports their services and operational processes, while collaborating with various teams to ensure clarity and usability of materials.
Cloud ManagementInformation TechnologyInternetWireless
No H1B
Responsibilities
Create and update process documentation, standard operating procedures (SOPs), runbooks, responsibilities matrices, RACI charts, service/process overviews, knowledge base articles, and customer-facing technical content as needed
Partner with Engineering, Operations, and Product to document Lightedge services and platforms, including provisioning steps, dependencies, SLAs, escalation paths, monitoring/maintenance expectations, and support workflows
Work with the Education Services team to produce content for technical training courses, job aids, onboarding materials, and learning assessments (including materials suitable for SCORM packaging and delivery through an LMS)
Define and maintain style guides, formatting standards, versioning practices, and review workflows to ensure consistency, traceability, and quality across all documentation assets
Interview engineers, architects, operations staff, trainers, and support teams to extract accurate information and turn it into digestible written material, diagrams, and process flows
Convert deep technical concepts into content tailored to the audience (e.g., NOC/SOC, support staff, implementation teams, partners, or customers) without sacrificing precision or correctness
Administer and improve documentation repositories (e.g., SharePoint, Confluence, ServiceNow Knowledge, LMS), ensuring content is searchable, logically organized, access-controlled, and aligned with Knowledge-Centered Service (KCS) practices where applicable
Track and coordinate updates tied to product and service changes, audits, compliance requirements, and operational adjustments; ensure documentation remains in sync with the official service catalog and training curriculum
Review and edit content created by technical teams for clarity, structure, flow, and adherence to established standards; coach contributors on effective documentation practices
Assist Support, Product, and Marketing teams with technical content needs (such as diagrams, process flows, FAQs, and service descriptions), primarily to ensure technical accuracy and alignment with current services and operations
Identify documentation gaps, duplications, and process pain points; propose and implement improvements that reduce tribal knowledge, shorten time-to-competency, and improve operational efficiency
Qualification
Required
3–5+ years of experience in Technical Writing, Documentation Management, or a related discipline within a technology-driven organization
Proven ability to write clearly for both technical and non-technical audiences, translating complex concepts into accessible documentation
Experience creating structured materials such as SOPs, runbooks, service/product guides, responsibilities matrices, RACIs, process documentation, training manuals, and knowledge base content
Ability to conduct SME interviews, research technical subjects, analyze diagrams or architectures, and validate accuracy through hands-on review when appropriate
Strong organizational skills with experience managing documentation repositories, version control, and structured content workflows
Strong written and verbal communication skills with excellent attention to detail, consistency, and clarity
Ability to collaborate effectively across departments and manage multiple documentation projects simultaneously in a fast-paced environment
Proven ability to influence without formal authority—driving adherence to documentation standards and timelines across Engineering, Operations, and Support teams
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
Preferred
Familiarity with cloud, networking, security, or data center technologies
Experience with Microsoft 365; familiarity with tools such as Confluence, SharePoint, Visio or other diagramming tools, LMS platforms, and collaboration systems
Experience with ServiceNow Knowledge Management, the KCS framework, and SCORM (including SCORM development or packaging experience)
Company
Lightedge
Lightedge delivers technology solutions that bring the operational benefits of the public cloud to enterprise IT workloads.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$5M2021-09-01Acquired
2004-04-23Private Equity· $5M
Leadership Team
Amy Spyksma
Sr. Director of Partner Development
Jeff Lucich
Partner Success Director
Recent News
2024-05-24
Company data provided by crunchbase