Venture Tech Solutions, Inc. · 18 hours ago
Bilingual Customer Service Representative
Plantation, FL
Full-time
Onsite
New Grad, Entry Level
$16/hr - $17/hrVenture Tech Solutions, Inc. is a leader in the debt settlement industry, helping individuals and families achieve financial freedom. They are seeking a Bilingual Customer Service Representative to assist clients with their inquiries and provide exceptional customer service.
IT InfrastructureMarketing
Responsibilities
Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs
Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using company specific procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Answer billing questions by talking through components of customer accounts
Qualification
Required
Time Management Skills: the ability to organize and manage multiple priorities
Outstanding organizational skills and great attention to detail
Ability to multi-task in a fast-paced environment is a requirement
Computer savvy: above average working knowledge of telephonic and CRM systems is important
Proficient in English/Spanish – Bilingual – preferred not necessary
Ability to commute/relocate: Plantation, FL 33313: Reliably commute or planning to relocate before starting work (Required)
Benefits
401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Paid training
Vision insurance
Company
Venture Tech Solutions, Inc.
Founded in 2007, VentureTech Solutions has always had a simple mission: to solve business problems with innovative web technology solutions.
Founded in 2007
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase