Avantik · 19 hours ago
Service Coordinator
Pine Brook, NJ
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $27/hrAvantik is an integrated medical products and services company delivering superior quality instruments, reagents, consumables, and service to the anatomic pathology market. The Service Coordinator is responsible for service work order entry and management, ensuring customer satisfaction through effective communication and coordination of service requests.
Health CareMedical DeviceSales
Hiring Manager
Helen Korossy
Responsibilities
Maintain posting logs with scheduling of each PM job and the corresponding notes, serial numbers, customer contact information
Send out all quotes, letters, and service contracts received from internal Avantik sales and technical support staff
Review and update paperwork turned in by Technicians to accurately reflect repair and parts installed. Prepare and finalize work order for invoicing
Follow up with customers who have received quotes to ensure receipt and determine if they would like to proceed with service. If applicable, adjust quotations based on customers’ needs and requirements
Answer and respond to incoming requests for service by creating Case and Work Order, creating, and assigning bookings to technicians at the end of each day in partnership with the local Service Supervisor
Process, invoice and send completed work orders to customers upon request or as needed
Review Posted labor and travel for completed Preventative Maintenance work orders in the system. Process, invoice and send completed work orders as needed
Track open work orders pending parts, follow up with internal personnel on status, maintain status of work orders in system and provide updates to customers
Create, update, and maintain shop repair work orders and send out invoices upon request
Maintain service documentation. Notify Technicians on a weekly basis regarding missing paperwork
Prepare the maintenance and repair work schedule for Technicians for Preventative Maintenances 3-4 weeks in advance in collaboration with the local area Service Supervisor. Compile and generate work orders for each job with detailed notes, including information relating to timing and customer contact information
Assist Finance department with research for invoice disputes and inquiries. Confirm when credits are needed, seeking approval from appropriate supervisor as needed
Send requests for Purchase Orders for emergency service repairs and preventative maintenance services, update work orders when POs are received on a weekly or more frequent basis as needed
Send quotes to customers all services including but not limited to, Field Service Repairs, Shop Repairs, and PMs, as needed
Manage regional area Filter Exchange work orders, including work order creation, updating, invoicing; Coordinate with local Technicians to schedule service and obtain PO#s for service
Manage regional area Ink Exchange Program, including work order creation, updating, invoicing; Coordinate with local Technicians to schedule service and obtain PO#s for service
Maintain the Schedule by transferring entries from the prior month to the current month that were not completed. Sort information within so that it reflects status of job, etc
Review dated and open work orders and close as needed
Create loaner work orders and loaner agreement form for equipment going on loan
Create disposal authorization forms and send to customers as needed for instrumentation that is deemed unrepairable
Facilitate Weekly PM review meetings with Service and Business Development
Facilitate Daily Emergency Service review meetings with local Area Supervisor
Qualification
Required
Knowledge of Microsoft Dynamics 365
Ability to communicate effectively via email and telephone
Ability to provide Outstanding Customer Service
Scheduling experience
Solid organizational skills
Basic understanding of accounting principles
Expertise in Microsoft Suites
Preferred
Knowledge of Sage 500 and SM+ a plus
Benefits
Medical (company covers 80% of the cost)
Dental and vision insurance
401K (with a match)
And more
Company
Avantik
Avantik offers quality cryostat, products, and services for your histology, Mohs, and on-site pathology labs.
Founded in 1971
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Zacur
Chief Executive Officer
Bradley Markham
Strategic Partnerships, Service
Recent News
2025-02-04
2023-02-16
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