Smith+Nephew · 20 hours ago
Senior Director, Commercial Platforms
Austin, TX
Full-time
Hybrid
Director/Executive
$213K/yr - $288K/yr
10+ years expSmith+Nephew is a company that designs and manufactures technology to enhance living without limits. The Senior Director, Commercial Platforms is responsible for the strategy, delivery, governance, and continuous improvement of the company’s global commercial technology platforms, particularly overseeing the Salesforce ecosystem to ensure it delivers business value and supports commercial excellence.
Medical Device
Responsibilities
Serve as Global Platform Owner for the Salesforce ecosystem and associated commercial platforms, ensuring technology adherence to global standards, enterprise architecture, and value‑driven roadmaps
Define and maintain the long‑term platform strategy aligned to global commercial objectives and the executive 12‑point plan for commercial transformation
Gather and assess global process changes, evaluate impacts, and drive alignment with the Global Process Committee
Partner with Service Delivery & global Agile teams to deliver enhancements, new capabilities, BAU support, and cross‑cloud integrations (Sales, Service, Health, Marketing, Data Cloud, MuleSoft)
Partner with Service Delivery & global Agile teams to execute end‑to‑end delivery from discovery through deployment, ensuring predictable release cycles and high‑quality outcomes
Champion Agile and DevOps methodologies to drive standardization, velocity, and continuous improvement
Collaborate with Commercial Excellence, regional business units, and Global Business Sponsors to prioritize features, manage demand, and ensure alignment to strategic goals
Represent Commercial Platforms in steering committees, working groups, and governance forums
Provide transparent communication on progress, risks, and decisions to executive stakeholders
Lead cross‑functional teams including Business Analysts, Solution Architects, Developers, Scrum Masters, and external vendor partners
Drive capability uplift across Commercial IT through mentorship, operational rigor, and standardization of ways of working
Ensure stability, scalability, and security of global commercial platforms
Manage vendor relationships, contract dependencies, and platform budgets
Oversee platform lifecycle management including releases, maintenance, deprecations, and integrations
Qualification
Required
BSBA, Bachelor's degree in Information Technology, Computer Science or equivalent
10+ years of experience leading enterprise‑scale commercial or CRM platforms
Deep expertise in Salesforce (multi‑cloud), enterprise integrations, and global rollout programs
Proven success implementing Agile methodologies and modern DevOps practices
Strong stakeholder management and experience collaborating with global leaders
Demonstrated ability to lead cross‑functional technical teams and complex transformation initiatives
Ability to lead up to 12 people
Benefits
Medical, dental, and vision coverage
401(k)
Tuition reimbursement
Medical leave programs
Parental leave
Generous PTO
Paid company holidays
8 hours of volunteer time annually
A variety of wellness offerings such as EAP
401k Matching Program
401k Plus Program
Discounted Stock Options
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Fertility and Adoption Assistance Program
Hybrid Work Model (For most professional roles)
Hands-On, Team-Customized, Mentorship
Discounts on fitness clubs, travel and more!
Company
Smith+Nephew
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katerina Dodbiba
SVP, CFO Orthopaedics, Sports Medicine & ENT
Pierre Palassian
SVP, CFO Global Operations, Quality and Regulatory Affairs
Recent News
2025-10-06
2025-10-03
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