Tier4 Group · 5 hours ago
NOC Technician I 4923
United States
Contract
Remote
New Grad, Entry LevelTier4 Group is seeking an Operations Technician to monitor and maintain the transport network. The role involves opening trouble tickets, working with field operations, and ensuring effective communication with peers and customers in a 24x7 environment.
CRMInformation TechnologySoftwareVirtual Reality
Responsibilities
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams. Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays
Qualification
Required
Knowledge and experience in network architecture of Transport network services and systems
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Preferred
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support specialist
Experience working in a Network Operations Center
Company
Tier4 Group
Tier4 Group is a women-owned and diversity-certified technology Talent, Professional Services, Advisory, and Information Security firm with a national reach.
Founded in 2010
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Robinson
Founder + CEO
Jake Sherrill
Partner
Recent News
2025-05-17
Company data provided by crunchbase