CLA (CliftonLarsonAllen) · 9 hours ago
Bill.Com Client Support Senior
Raleigh, NC
Full-time
Onsite
Mid, Senior Level
3+ years expCLA (CliftonLarsonAllen) is a top 10 national professional services firm focused on creating opportunities for clients, employees, and communities. They are seeking a Bill.com Client Support Senior to assist clients in achieving their desired outcomes using BILL, manage software renewals, and resolve client support requests.
AccountingConsultingOutsourcing
Responsibilities
Provide advanced technical support and resolve complex issues for clients, as well as training, on BILL
Serve as a point of escalation for team members and ensure timely issue resolution
Support the Sales function in ensuring that customer renewals are manage effectively and efficiently through strong customer engagement
Work closely with clients to understand their needs and provide tailored solutions, including identify and qualify potential opportunities for CLA digital products and services, as well as other seamless opportunities within CLA
Follow up with clients to ensure timely and effective resolution of escalated issues
Manage and analyze incident logs to identify trends and improvement opportunities
Mentor and train team members, sharing knowledge and best practices
Collaborate with the internal teams to identify and resolve software bugs
Lead the creation and maintenance of technical documentation
Act as a liaison between clients and internal teams to ensure effective communication
Act as a subject matter expert on products and services
Qualification
Required
Three or more years of practical business experience
Must be technically proficient, including BILL
Must be an excellent communicator via phone, email, or chat
Must be timely and highly organized
Bachelor's degree is required. Combination of relevant experience, education, and training may be accepted in lieu of degree
Preferred
Previous experience in business development, marketing, or sales a plus, but not necessary
Benefits
Flexible PTO (designed to offer flexible time away for you!)
Up to 12 weeks paid parental leave
Paid Volunteer Time Off
Mental health coverage
Quarterly Wellness stipend
Fertility benefits
Complete list of benefits [here](https://www.claconnect.com/-/media/cla-2023-wellness-brochure.pdf?rev=02cf6be96a514a07a6f529c0bb8b51da&hash=C850CA544F1AD82C04A6900952F59DBD)
Health, dental, vision, 401k and much more
Company
CLA (CliftonLarsonAllen)
CLA exists to create opportunities for our clients, our people, and our communities through industry-focused wealth advisory, outsourcing, audit, tax, and consulting services.
5001-10000 employees
H1B Sponsorship
CLA (CliftonLarsonAllen) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2023 (2)
2022 (3)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Ray Price
Chief Financial Officer
T
Todd A. Steiner
Outsourcing CFO
Recent News
Morningstar.com
2025-11-04
Seattle TechFlash
2025-07-28
Company data provided by crunchbase