CFS · 21 hours ago
Encompass Administrator
East Lansing, MI
Full-time
Onsite
Mid Level
$65K/yr - $100K/yr
3+ years expCFS is seeking a Full-time, Permanent Encompass Administrator to be an integral part of a Mortgage Technology Team. The role involves managing Encompass integrations, resolving user issues, and implementing code changes while collaborating with internal customers.
Human ResourcesStaffing Agency
Hiring Manager
Nolan Balkema
Responsibilities
Work within Encompass integrations including LoanNex Pricing, TPO Connect, LO Connect, Consumer Connect, Velocify, DataConnect and other ICE services
Manage user tickets related to user issues for assigned persona/system and provide interdepartmental support by responding to inquiries, troubleshooting problems, and determining solutions
Write or modify application programs according to standards utilizing modern programming languages/technologies and applies industry standard software development best practices
Analyze system changes to assess business impact and translate requirements into efficient solutions
Design, develop, and implement code changes; create test scripts and documentation; manage test environments; and coordinate production releases
Walk internal customers through problem solving process, provide feedback and see problems through to resolution
Qualification
Preferred
3+ years experience with Encompass
Ticket triage and root cause analysis
Reproducing issues (data-dependent bugs, persona-based permissions, timing issues)
Log reading / error isolation (Smart Client behaviors, plugin errors, integration failures)
Escalation management (knowing what goes to ICE vs internal dev vs vendor)
Incident response (system slowness, outages, broken interfaces, failed jobs)
Prior Mortgage industry experience or knowledgeable of mortgage loan process, current mortgage lending laws & regulations, mortgage loan documentation, mortgage loan terminology
Comfortable using a ticketing system such as JIRA
Experience with Input Form Builder, Custom Business Rules & Custom Workflows
Good communication and collaboration skills
Experience with Encompass Partner Connect (EPC), automated workflows
Experience with integrations like LO Connect, Velocify, Consumer connect, TPOC (wholesale / correspondent portal), Data Connect, LoanNex (Pricing Engine), or SnapDocs (Hybrid Closing Vendor)
Exposure writing code in C#/.NET, JavaScript or Visual Basic
Pricing / PPE (Optimal Blue, PPEs, custom pricing feeds)
Credit / VOE/VOI / fraud tools
Doc prep, eClose, eSign
LOS → DWH/BI data flow
Servicing boarding / secondary / investor delivery
Lender/Correspondent channels and loan delivery workflows
Benefits
Free Healthcare
Retirement Plan w/ match
3.5 Weeks PTO
Company
CFS
Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Casey
CEO, Founder
Company data provided by crunchbase