Quantum World Technologies Inc. · 14 hours ago
HCM Functional Consultant
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expQuantum World Technologies Inc. is seeking an HCM Functional Consultant to manage incidents and service requests raised by the business and IT teams. The role involves analyzing tickets, providing resolutions to users, and performing root cause analysis for incidents.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Hiring Manager
Dheeraj Patel
Responsibilities
Managing Incident and Service Request raised by Business and IT Team
Response and resolution as per SLA
Analyzing the tickets, providing resolution to users
Discussion with users for explaining the solution and configuration changes
Closing the incident with observations and findings
Performing Root Cause Analysis for P1 and P2 incidents
Problem Management to prevent recurring issues and improve service quality
Adherence to the agreed upon Service Level Agreement (SLA)
Knowledge of ITIL Service Management
Analyzing the requirements and performing Gap analysis
Knowledge of SDLC Processes, Agile & Project Implementation Life cycles
Qualification
Required
Experience Required: 8-10
Worked on the various modules of Infor HCM (Lawson) ERP like core HR, Talent Acquisition, Talent Management, Learning Management, Compensation Management, Work Force management, Time and Attendance, Payroll etc
Strong understanding of application configurations, customization, integrations with external applications (Inbound, Outbound)
Knowledge of M3 Databases, SQL queries, Data Structures
Understanding of On-premise (Lawson) as well as cloud version of HCM application
Knowledge of data migration for On-premise and cloud version of Infor HCM applications
At least 1-2 Implementation/upgrade in Infor HCM (Lawson HR and Payroll)
Managing Incident and Service Request raised by Business and IT Team
Response and resolution as per SLA
Analyzing the tickets, providing resolution to users
Discussion with users for explaining the solution and configuration changes
Closing the incident with observations and findings
Performing Root Cause Analysis for P1 and P2 incidents
Problem Management to prevent recurring issues and improve service quality
Adherence to the agreed upon Service Level Agreement (SLA)
Knowledge of ITIL Service Management
Analyzing the requirements and performing Gap analysis
Knowledge of SDLC Processes, Agile & Project Implementation Life cycles
Preferred
Understanding of cloud application
Excellent Oral and Written communication skills
Company
Quantum World Technologies Inc.
QUANTUM WORLD TECHNOLOGIES INC, is a IT Consulting and Staffing venture of QUANTUM GROUP OF COMPANIES having its presence in IT and I.T.E.S, Real Estate, Hospitality, Pharmaceuticals, and Entertainment Industries across the globe, with its headquarters in Los Alamitos CA, Parsippany – NJ, Seattle – WA, Canada, Dubai and India.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
A
Ashish Srivastava
Managing Director
Company data provided by crunchbase