Goody · 1 day ago
Senior Software Engineer, Customer Engineering
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $200K/yr
4+ years expGoody is a gifting company making it easy to send personal and corporate gifts. They are seeking a motivated Senior Software Engineer to enhance customer experience by building features, resolving technical issues, and collaborating with sales and customer success teams.
ConsumerE-CommerceGiftSocial NetworkSoftware
Hiring Manager
Mark Bao
Responsibilities
Guide customers, write code, win deals: Partner closely with Sales and Customer Success to understand customer needs, participate in discovery calls, architect solutions, and write production code to close deals and keep our customers satisfied and engaged
Own our engineering escalations function: Serve as the primary point of contact for customer-impacting technical issues, coordinating across Customer Experience, Product, and Engineering to drive fast, high-quality resolution
Design, build, and deploy tools (including AI tools) to multiply the impact of our internal teams, particularly our customer experience and success teams
Influence and shape the product by advocating for customer needs and translating them to shipped features
Qualification
Required
You're a full-stack engineer that is adept in both backend (Ruby on Rails preferred, or strong experience in Python/Node) and frontend (React/TypeScript)
You have at least four years of experience in building production web applications
You have experience working directly with customers in a technical capacity (e.g. customer engineering, solutions engineering, support engineering, or owning customer-facing features)
You bring great vibes and attitude that match our ethos of delivering delight to our senders and recipients
Benefits
100% remote work
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401k
Stock options
Open PTO, with a company-wide summer break designed to counterbalance the demands of the year-end holiday season.
Paid parental leave benefits
Annual company offsite – past locations include Cabo, San Diego, and Banff
$100/month reimbursement for wellness
$500 annual education stipend
Lots of Goodys!
Company
Goody
Goody makes sending gifts as easy as sending a text.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$32.1MKey Investors
SOFTBANK Latin America VenturesNew Enterprise AssociatesIndex Ventures
2021-11-16Series A· $15M
2021-04-01Series A· $13.1M
2021-02-08Seed· $4M
Leadership Team
Katy Carrigan
Chief Executive Officer
Mark Bao
Co-founder and CTO
Recent News
2026-02-02
Company data provided by crunchbase