GDT - General Datatech · 1 day ago
Desktop Engineer
New York, NY
Contract
Onsite
Mid Level
3+ years expGDT - General Datatech is seeking a Desktop Engineer to provide comprehensive support for hardware and software issues. The role involves monitoring ticket queues, performing repairs, and supporting end-user walk-ups, as well as participating in an on-call rotation and coordinating with vendors.
Cloud ManagementInformation TechnologySoftwareVirtualization
Hiring Manager
Travis Tracy
Responsibilities
Monitors open Service Now ticket queues to ensure that all calls are updated and/or assigned until resolution
Performs all aspects of hardware, workstation, and printer repairs
Provide support at the Tech Bar for End User Walk ups
Part of On Call rotation including occasional weekends and late nights to support upgrades, changes, Project Work etc
Coordinates and/or escalates with outside vendors and other Support Groups
Maintains a clean working area to fix existing equipment as well as testing new equipment
Prepare and Build workstations. Installs and configures appropriate software and drivers to be ensure proper workstation build before implementation
Updates the hardware and software inventories as appropriate
Supplement Helpdesk Support as required
Support BCP Activity including two annual Business Tests
Support Video Conference Equipment & Meeting setups
Provide coverage at other locations as required
Qualification
Required
3+ years of experience in an end-user support role
Relevant Certification / Education that demonstrates understanding of core concepts
Microsoft Active Directory (User, group, and computer management)
Microsoft Windows Desktop Operating Systems - Windows registry, Group Policy, File/folder security concepts (NTFS/share permissions, etc.)
Microsoft Office/SharePoint/Teams/ One Drive
Microsoft SCCM
Citrix Workspace/XenDesktop Virtual Desktop Environments
Core networking concepts (DNS, DHCP, etc.)
Able to follow directions, priorities, and guidance from management
Ability to multi-task and work on several projects at the same time
Ability to document process, requirements, and create test plans
Preferred
ServiceNow
Asset Management
SCCM
Cisco Webex / MS Teams / VTC Support
Windows 10 / 11 Support
Citrix / Virtual Environments
Apple iPhone/iPad
Automation / Scripting - PowerShell
Previous Banking / Trading Type experience Beneficial
Company
GDT - General Datatech
As an award-winning, global IT solutions provider, we are changing the nature of transformation.
501-1000 employees
H1B Sponsorship
GDT - General Datatech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (1)
2022 (3)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
H.I.G. Capital
2021-01-04Private Equity
Leadership Team
JW Roberts
Chairman - Former President and CEO
Shawn O’Grady
Chairman and CEO
Recent News
2025-09-25
The Malaysian Reserve
2024-05-21
Company data provided by crunchbase