Uber · 4 hours ago
Business System Analyst : ServiceNow People Operations
Sunnyvale, CA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expUber is a leading technology company specializing in transportation and delivery services. They are seeking a Senior Business System Analyst to lead the transformation and optimization of ServiceNow processes within People Operations, collaborating with stakeholders to enhance HR service delivery and drive continuous improvement.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Lead end-to-end business process definition, re-engineering, and gap analysis across current and future-state processes through stakeholder workshops
Translate business needs into clear documentation including process flows, gap analyses, roles/responsibilities, and solution recommendations
Identify process improvement opportunities and propose scalable solutions, outlining benefits, risks, and trade-offs
Act as a trusted advisor to business stakeholders throughout the engagement lifecycle
Drive continuous improvement using process metrics, KPIs, dashboards, and accountability frameworks
Bridge business and delivery teams by clearly communicating People Operations, HR Service Delivery (HRSD) Case Management, Employee Workflows, Now Assist requirements, ensuring solutions meet expectations
Lead testing, UAT, and go-live readiness, ensuring quality and adoption
Drive customer roadmap discussions, prioritization, and decision-making
Provide training and mentoring to service team members
Contribute to the creation, adoption, and maintenance of best practices, standards, and governance models
Deliver against defined workflow practice KPIs and individual performance metrics
Qualification
Required
Strong expertise in ServiceNow best practices
5+ years of experience with ITSM platforms, including People Operations, HR Service Delivery (HRSD) Case Management, Employee Workflows, Now Assist
5+ years of global process and program management experience
Hands-on experience creating update sets, managing multi-instance deployments, testing, and production releases
Proven experience documenting People Operations processes, gap analysis, and solution designs
Solid understanding of ServiceNow fundamentals and latest releases
Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to non-technical audiences
Strong ownership mindset with the ability to work independently and take initiative
Demonstrated ability to use AI-assisted tools (e.g., GenAI, workflow automation, analytics assistants) to accelerate program planning, requirements definition, risk analysis, documentation, and stakeholder communication in a production environment
Bachelor's degree (or equivalent), preferably in Information Technology
ITIL Practitioner/Service Manager and BPM certification preferred
Preferred
8+ years of ServiceNow experience driving end-to-end transformation across People Operations, HRSD Case Management, Employee Workflows, and Now Assist, with strong adherence to out-of-the-box best practices
Proven ability to act as a trusted advisor to HR and People Ops leaders, translating complex business needs into scalable, user-centric ServiceNow solutions and influencing roadmap decisions
Demonstrated expertise in global process re-engineering and optimization, leveraging metrics, KPIs, and governance to improve efficiency, quality, and employee experience
Strong technical foundation with hands-on experience managing multi-instance environments, update sets, testing/UAT, and production deployments in enterprise settings
Excellent communicator and facilitator, capable of bridging HR, product, and delivery teams, leading workshops, training sessions, and driving adoption across diverse, global stakeholders
ServiceNow System Administrator certification preferred
Benefits
Participate in Uber's bonus program
May be offered an equity award & other types of comp
Eligible to participate in a 401(k) plan
Various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
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