Lightspeed Commerce · 13 hours ago
Principal Product Operations Manager
Boston, NY
Full-time
Onsite
Lead/Staff
10+ years expLightspeed Commerce is a one-stop commerce platform that empowers merchants globally. They are seeking a Principal Product Operations Manager to define and evolve the product operating model, lead cross-functional initiatives, and drive improvements in product planning, building, launching, and learning.
Business Information SystemsCloud ManagementE-CommerceRetail Technology
Responsibilities
Define and evolve how we plan, build, launch, and learn
Set the cadence, standards, and governance that make cross-functional work simple and predictable
Establish and continuously improve best practices, workflows, and governance models for seamless product execution
Identify friction across the product lifecycle and replace it with clear workflows and scalable systems that raise speed and quality
Make the path from idea to release seamless
Clear blockers, align partners, manage dependencies and risk, and ensure every launch is ready and on time
Bring customer and GTM signals to the table, turn insights into roadmap inputs, and make product knowledge easy to find and use across the company
Choose the right tools, lead evaluations and rollouts, and remove bottlenecks
Prototype better ways of working with AI and light automation
Define and track the KPIs that matter, publish/maintain key source-of-truth dashboards, and measure and iterate on ops effectiveness to continuously iterate your systems
Be the change champion
Publish clear playbooks and templates, coach teams through new ways of working, and keep everyone aligned with concise, regular updates
Lead initiatives that enhance the quality, consistency, and innovation of product development practices, ensuring that product teams are equipped with the best tools, processes, and knowledge to excel in their craft
Serve as a strategic partner to Product leadership, providing insights and operational strategies to enable team/product success
Qualification
Required
10+ years in Product Ops, PM, Program/Project Management, Biz Ops, or Consulting, including 5+ years working directly with product teams; SaaS experience is a plus
Proven track record improving product execution and operational excellence through scalable processes and clear operating models
Program leadership: set goals, align stakeholders, manage risks and dependencies, and drive outcomes at pace
Excellent communicator who can influence executives and partner across Product, Engineering, Design/Research, GTM, and Operations
Systems thinker with a bias to action who designs simple, scalable processes and follows through with high attention to detail
Strong analytical mindset with experience in product data analytics, reporting, and deriving actionable insights
Tooling savvy with Jira and Confluence; comfortable evaluating and rolling out tools for analytics, research, feedback, and documentation
Change leader with a systems mindset and bias to action who drives adoption across global teams and operates effectively in fast-moving, ambiguous environments
Benefits
Lightspeed RSU program (we are all owners)
Unlimited paid time off policy
Flexible working policy
Health insurance
Health and wellness benefits
Possibility for transit fees to be covered
Paid leave assistance for new parents
Access to LinkedIn learning
Volunteer day
Company
Lightspeed Commerce
Lightspeed Commerce develops a unified point of sale and payments platform for retail and hospitality businesses.
1001-5000 employees
H1B Sponsorship
Lightspeed Commerce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.24BKey Investors
CIBCLa CaisseInvestissement Quebec,La Caisse
2021-08-09Post Ipo Equity· $716.1M
2021-07-16Post Ipo Equity· $180.39M
2019-04-02Post Ipo Debt· $55M
Leadership Team
Dax Dasilva
Chief Executive Officer
Asha Bakshani
Chief Financial Officer
Recent News
Company data provided by crunchbase