Amazon · 16 hours ago
Sr. Program Manager, ReCommerce, ReCommerce
Dallas, Texas, USA
Full-time
Onsite
Senior Level
$104K/yr - $155K/yr
5+ years expAmazon is a leading company in the e-commerce space, focused on innovative solutions for returns and recycling. In this role, you will lead a team of program managers to improve quality metrics and standardize processes within the Reverse Logistics network, driving strategic initiatives that enhance recovery and customer trust.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Leading program management efforts to improve yield for specialty returns by building new capabilities in the Reverse Logistics network
Determining the long-term strategy to perform specialized grading on returned and damaged goods worldwide
Balancing Amazon (and Seller’s) Recovery with customer trust
Reporting progress against key goals and metrics with executive leaders in WBR, MBR, and QBRs
Deep diving and responding to executive escalations for customer trust issues for products resold to customers
Partnering with ReLo Operations, ACES, Product, and business teams to launch new programmatic initiatives that improve recovery while reducing concessions
Qualification
Required
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Preferred
2+ years of driving process improvements experience
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
4+ years of managing, analyzing and communicating results to senior leadership experience, or a MBA and 7+ years of working cross functionally across several teams experience
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
San Bernardino Sun
2026-02-04
2026-02-04
Company data provided by crunchbase