S&P Global · 7 hours ago
Head of Client Support - Software
Dallas, TX
Full-time
Hybrid
Lead/Staff, Director/Executive
$172K/yr - $190K/yr
5+ years expS&P Global is a leading organization in the financial services industry, and they are seeking a Head of Client Support to manage a global support team. The role involves maintaining client satisfaction, managing inquiries, and collaborating with product development to enhance service offerings.
AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research
No H1B
Responsibilities
Manage the client support team who are responsible for all client inquiries across our Tax and Cappitech business
Manage complex existing relationships, as well as moulding internal processes
Identify and execute on providing best in class support across our clients queries, identifying trends, managing team’s budgets and providing fast resolutions
Utilise market knowledge and intelligence gleaned from clients to work collaboratively with Enterprise Solutions Product Development and other segments of S&P Global to maximize opportunities and develop new products
Analyse business needs and help develop solutions and product enhancements and new development opportunities to maintain and grow business
Broad understanding of the business needs of key stakeholders in the Software industry (Asset Managers, Banks, Hedge Funds, etc)
Broad knowledge of S&P Global’s products and services and how they relate to customers
Ability to understand customer problems and implement a solution strategy to meet the client’s needs
Has an excellent understanding of key market trends in S&P’s key market sectors (Banks, Insurance, Corporates, Structured Products)
Qualification
Required
Bachelor Degree plus 5 – 10 experience in financial services and /or relationship management
Demonstrated strength in effective influencing, negotiation, interpersonal and communication skills
Effective communication skills, both orally and in writing. Public speaking skills and the ability to deal with people at all levels with an organization
Strong commercial acumen and an understanding of how to monetize solutions and drive product development
The incumbent must display high energy levels/”can do” attitude
Strong emotional intelligence and team player attitude
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States
Benefits
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company
S&P Global
S&P Global is a market intelligence company that provides financial information and data analytics services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-01Post Ipo Debt· $1B
2023-09-07Post Ipo Debt· $750M
2016-04-28IPO
Leadership Team
Martina Cheung
President and CEO
Rick Goldberg
Division Chief Financial Officer
Recent News
Morningstar.com
2026-02-03
2026-02-03
2026-02-02
Company data provided by crunchbase