Cvent · 17 hours ago
Technical Lead
Utah, United States
Full-time
Onsite
Mid, Senior Level
1+ years expCvent is a leading meetings, events, and hospitality technology provider seeking a Technical Lead for their Event 360 Professional Services Team. The role involves serving as a technical point of contact for events, supporting customers with Cvent’s solutions, and managing technology throughout the project lifecycle.
FinanceFinancial ExchangesFinancial Services
No H1B
Responsibilities
Serve as a technical point of contact for internal and external teams on a single or multiple events, ranging in size or complexity
Directly support and consult with customers on how to best leverage Cvent’s Virtual and Onsite Solutions functionality – including RFID equipment, Cvent Registration, iOS and Android devices, Virtual Session Production, etc
Use your passion for technology to create lasting customer relationship and leverage your technical abilities to produce successful events
Act as a liaison between supplier vendors and customers to quote, order, and manage event specific materials
Configure event specific technology throughout the project lifecycle
Manage or support thorough pre-event testing across various technologies
Troubleshoot potential issues to ensure the customer’s success at their event
Implement security measures on onsite tools according to clients’ business requirements
Manage the Day Of implementation team
Help develop and improve upon internal processes specific to managing virtual, onsite, and hybrid projects
Identify and define product improvements and enhancements as they pertain to client needs and overall deployment
Travel within this role will vary based on the type of event projects being managed – approximately 60%
Qualification
Required
Bachelor's degree or commensurate experience
1+ years experience troubleshooting technology products
Experience and comfort in using consumer electronics
Thorough knowledge of networking
Ability to learn new technology in the market mainly on different OS and provide feedback on these technologies
Previous experience configuring and troubleshooting software/hardware (Windows and Mac, RFID experience a plus)
Advanced knowledge of different operation systems, such as Windows/Mac OS
Excellent communication skills (verbal and written)
Ensure clients and PS team understand technical requirements
Ability to manage a team to achieve goals
Must be available and able to travel domestically and internationally
Strong business acumen, ethics and high integrity
Strong understanding of the event management experience
Able to work with MS Office Suite (Word, PowerPoint, Excel), Jira/Confluence and Salesforce.com or similar contact management software
Preferred
Experience with Event Tech and Cvent solutions highly preferred
Audio Visual and Production experience highly recommended
Cvent certifications – strongly preferred
Company
Cvent
Join #CventNation! www.cvent.com/careers What We Do: Cvent is a global market-leading meetings, events, & hospitality technology provider.
Founded in 1999Sydney, New South Wales, AUS
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Reggie Aggarwal
Founder & CEO
Dan Lapus
Senior Vice President / Co-Founder
Recent News
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