Tekmetric · 4 hours ago
Customer Training Manager
United States
Full-time
Hybrid
Entry Level
1+ years expTekmetric is a cloud-based platform that helps auto repair shops enhance their operations. The Customer Training Manager will serve as the face of the education program, leading training sessions and ensuring user adoption of the product through various engaging methods including webinars and in-person training.
AutomotiveSaaSSoftware
Responsibilities
Leading and guiding group learning sessions, transferring knowledge and skills to participants
Hosting 1:1 virtual sessions with shops to help them deliver on their success metrics
Becoming a subject matter expert on the product and its functionality
Encouraging participant engagement and discussion, managing group dynamics and promoting collaboration
Adapting content delivery to meet participant needs
Assessing learning outcomes, providing feedback, and reinforcement
Traveling to in-person trainings for paid customers (travel up to 75% possible due to monthly demand)
Building out trade show sessions and expectations
Traveling to trade shows to help educate and train on best practices
Hosting webinars
Building out long-term needs for structure at in-person trainings
Qualification
Required
Ability to travel as needed to client or employee training locations (up to 75% travel within a given month, depending on customer demand)
Minimum 1 year of experience in a customer-facing role (experience with a SaaS company or Automotive Industry expertise is preferred)
A self-starter attitude with solid organizational and communication skills, with attention to detail
A high level of energy, drive, enthusiasm, initiative, commitment, punctuality, and professionalism
Great interpersonal skills with a problem-solver mentality
Understand basic financial and accounting concepts with a business mindset
Strong empathy for customers AND passion for growth
Experience with following defined processes using CRM (Salesforce is a plus)
A strong aptitude for quickly building rapport with team members and customers
Preferred
Experience with a SaaS company or Automotive Industry expertise
Benefits
Enjoy the flexibility of remote work
Competitive base salaries that reflect your value.
Generous Paid Time Off, because we know you do your best work when you're well-rested.
Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
Keep growing with support for continuing education - we’re invested in your development.
Company
Tekmetric
Digital vehicle inspections, repair orders, inventory, job progress, customer communication, & much more.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.64MKey Investors
Susquehanna Growth Equity
2022-03-16Private Equity
2018-08-28Series Unknown· $1.14M
2016-01-01Seed· $0.5M
Leadership Team
Taylor Fuqua
CTO
Aaron Szafran
Partner Manager
Recent News
2025-11-13
2025-11-10
Company data provided by crunchbase